Commercial Truck Service Manager

3 weeks ago


Sheffield Village, United States Mike Bass Ford Full time
Job DescriptionJob Description

Job Summary:
Mike Bass Ford in Sheffield Village, Ohio is currently seeking an experienced Commercial Truck Service Manager for our medium duty truck shop, servicing Ford, Isuzu and Hino trucks. This is a full-time management role that offers a competitive base salary plus commission. The ideal candidate will be responsible for managing the commercial truck service department, ensuring high-quality customer service, and maximizing profitability.

Compensation and Benefits:
- Base salary plus commission
- Health, and dental insurance
- 401(k) retirement plan
- Employee discounts on vehicles, parts, and services

Responsibilities:
- Oversee the daily operations of the commercial truck service department
- Manage and supervise a team of service technicians
- Improve and maintain a high level of customer satisfaction by creating a positive and efficient work environment
- Establish and monitor service department goals and objectives to achieve profitability and productivity targets
- Develop and implement strategies for maximizing commercial truck service sales and profits
- Ensure all service requests and repairs are completed in a timely and accurate manner
- Develop and maintain relationships with commercial truck fleet customers
- Handle customer inquiries and complaints in a professional and timely manner
- Ensure all company policies and procedures are followed

Requirements:
- High school diploma or equivalent, college degree preferred
- Minimum of 3 years of experience in a management role in the auto industry
- Excellent customer service skills and ability to handle customer complaints
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and dealership management systems
- Knowledge of commercial truck service and repair procedures
- Must have a valid driver's license and clean driving record
- Must be able to pass a background check and drug test

EEOC Statement:
Mike Bass Ford is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.


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