Sales Engineer I

3 weeks ago

Pittsburgh, United States DQE Commmunications Full time
Job DescriptionJob DescriptionDQE Communications, headquartered in Pittsburgh, Pennsylvania, is a fiber-optic Internet and data network access provider for businesses and carriers in Pennsylvania, West Virginia, and Ohio. Established in 1997 as a dark fiber infrastructure company in the Pittsburgh metropolitan area. Over the years, DQE has grown in both our fiber footprint and our product offerings to become one of the leading regional providers of secure, reliable, data network services. With an ongoing commitment to structured, well-planned growth, DQE is continuously expanding the fiber optic network to serve even more customers.
 
The DQE Communications Difference:

ADVANCED ADAPTABILITY: DQE understands one size doesn’t fit all, so we will work with you to provide a customized solution that will fit your company’s particular needs.

ROBUST FRAMEWORK: The key to a great network is the underlying network infrastructure. DQE is 100% fiber optic based, which means it can support unprecedented amounts of data. Our MPLS network’s dual-core, ring architecture offers superior redundancy, and in the event of a fiber cut, the network automatically detects and redirects to maintain continuous service.

ULTRA-FAST CONNECTIVITY: Transmit extraordinary amounts of mission-critical information in just seconds utilizing the highest committed bandwidth speeds. Our dark fiber service offers your business unrestricted bandwidth opportunity, while our Ethernet and Internet services provide symmetrical connectivity so uploads and downloads are identical to accommodate your business needs. DQE’s bandwidth options range from 10 Mbps to 100 Gbps.

24/7/365 NETWORK SUPPORT: DQE’s local, in-house Network Operations Center (NOC) continuously monitors our backbone network and is available to provide technical support at any time. Should an issue arise, our network is supported by local service restoration crews.

Job Family:         Sales
FLSA Status:       Exempt
Location:             Pittsburgh, PA
 
Must be local to the area. Hybrid work environment.
 
Job Summary:
The Sales Engineer I specializes in understanding all the technical aspects of the DQE product portfolio. and explaining them to potential consumers. The Sales Engineer I consults on product development, explaining product features to customers during live demonstrations. This role’s activities provide a direct source for our customer base and outside sales force to refer to for technical expertise and guidance for project & system design recommendations.
 
Job Responsibilities:
  • Prepare and give technical presentations to explain to customers how the products and services work.
  • Work with the customers and Engineers to ensure the equipment meets the system requirements.
  • Communicate with the sales team to understand consumer demands and offer sales support where necessary.
  • Secure orders, guarantee product standards and assure product delivery.
  • Establish customer rapport and acceptance.
  • Plan for modifications to products to meet consumer demands.
  • Help clients to solve problems with product usage.
  • Recommend new and improved products to the customers and explain how the equipment will be more cost-effective.​
  • Performs other related duties as assigned.

Required Skills/Abilities:
  • Reliable technical background in Telecommunications.
  • Good marketing skills and business sense.
  • Ability to work with others as a team.
  • Ability to build client relationships easily.
  • Analytical ability and great problem-solving skills.
  • Presentation skills and ability to convey product value.
  • Self-confidence to support persuasion and sales efforts.
  • Proficient in Microsoft Office Suite or related software as required to prepare reports and logs.

Education and Experience:
  • Bachelor’s degree in related field preferred.
  • Related telecommunication experience preferred.
  
 

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