Prtnr Support Agent

3 weeks ago

Atlanta, United States Stack Sports Full time
Job DescriptionJob DescriptionDescription:

About Stack Sports

Stack Sports is a leading global sports technology company based in Plano, TX with offices in Denver, CO, San Diego, CA, and Atlanta, GA. Our founders and employees wear many hats; successful entrepreneurs, loving parents, sports enthusiasts, community volunteers. Being able to juggle all the important aspects in life can be difficult as sports parents. We founded Stack Sports to transform the youth sports experience by helping other parents, coaches and administrators manage all aspects of their sports organizations. By developing easy-to-use league management solutions, we allow parents, players and coaches to have fun and focus on the game.

Our Values

  • Play to Win - Strive for greatness every day. Results count.
  • Be a Team Player - Commit to collective success. Be anchored in transparency, candor, and respect.
  • Own the Solution - Be a problem solver. Embrace the challenge.
  • Run in Our Customers' Shoes - Have empathy for our customers and evaluate our performance through their eyes.

If you were working for us, here are some of the things you would have done in the past week:

  • Act as a first escalation point for Partners
  • Collaborate with team members across the suite of Stack Sports Solutions software and escalate inquiries through the proper channels to find solutions
  • Communicate updates, fixes and solutions to Partners via multiple channels across the suite of Stack Sports Solutions software
  • Brainstorm new feature releases and new products
  • Compete with your fellow employees in various job related categories for bragging rights and prizes
  • Collect and report common themes with product issues and bugs.

In Return, We Will Provide:

  • Competitive compensation
  • Comprehensive, hands-on training
  • Career growth opportunities
  • Modern and collaborative work environment
  • Supportive team members
  • Entrepreneurial environment - leave your mark
  • Comprehensive benefit package
  • Fully paid parental leave

What we are looking for

The ideal Partner Support Agent should be highly motivated and committed to helping Sports organizations by supporting our rapidly growing Partner base across the suite of Stack Sports Solutions. We value and hire for curiosity, integrity, respect, diversity, flexibility and service. If you’re a natural problem solver and as passionate about customer service as we are, then you’re exactly who we are looking for

  • Hours - the working hours for this role may vary based on product line but are typically within the hours of 8am-8pm ET and will include some weekends based on peak seasonality.

Skills & Qualifications

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Need to Have

  • A passion for helping others. Our commitment to our Partners defines who we are, so having a positive attitude and a passion for providing technical solutions is critical.
  • Excellent problem solving, and troubleshooting skills
  • Fantastic verbal and written communication skills
  • 1-2 years of B2B or B2C Customer Service/Account Management experience
  • The ability to explain multi-step solutions to non-technical customers
  • A true self starter who completes learned tasks with minimal instruction, while also collaborating effectively with team members across software solutions

Great to Have

  • Experience and/or understanding of organized Sports League Management
  • Experience supporting and or troubleshooting software
  • Experience with Slack, Salesforce, and Google Suite

Responsibilities

  • Act as a first escalation point for Partners
  • Resolve Partner Support inquiries across the suite of Stack Sports Solutions software via multiple customer contact channels (Phone, CRM, Email, Chat etc.)
  • Communicate updates, fixes and solutions to Partners
  • Maintain a working knowledge of the suite of Stack Sports Solutions software, Help Guides, Blogs and Newsletters to easily direct Partners to the appropriate information when replying to inquiries
  • Collaborate with team members across the suite of Stack Sports Solutions software and escalate inquiries through the proper channels to find solutions
  • Use information gathered from Partners to keep up-to-date account information in the appropriate CRMs
  • Collect and report common themes with product issues and bugs
  • Other responsibilities as required

At this time, Stack Sports will not sponsor a Visa for this role.

Requirements:


  • Support Agent

    2 weeks ago

    Atlanta, United States Total Aerospace Services Full time

    Job DescriptionJob DescriptionOur client, an innovative IT company based in Atlanta, GA, is seeking a Support Agent to join their dynamic team. As a Support Agent, you will be responsible for monitoring, addressing, and resolving support requests related to their software and hardware systems. This is a full-time position reporting to the Duty...

  • Agent's Assistant

    4 days ago

    Atlanta, United States Jake Ottoson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Agent's Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • B6 - Ramp Agent

    2 weeks ago

    Atlanta, United States GAT Airline Ground Support Full time

    Job Summary Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is...

  • Agent's Executive Assistant

    5 days ago

    Atlanta, United States Chris Fritts - State Farm Agent Full time

    ROLE DESCRIPTION:Chris Fritts - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Agent's Executive Assistant - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip...

  • Agent's Executive Assistant

    4 days ago

    Atlanta, United States Chris Fritts - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Chris Fritts - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Agent's Executive Assistant - State Farm Agent Team Member with our agency, your attention to detail, dedication to client...

  • Information Technology Support Engineer

    1 week ago

    Atlanta, United States Digital Agent, LLC Full time

    IT Support EngineerThis position is a great fit for the IT professional who wants to exponentially widen his or her technical expertise. This position is part of a team that manages 30+ unique client infrastructures with varying complexities. The right candidate is one who loves a good puzzle and demonstrates a desire for continued growth.Digital Agent is an...

  • Information Technology Support Engineer

    1 week ago

    Atlanta, United States Digital Agent, LLC Full time

    IT Support EngineerThis position is a great fit for the IT professional who wants to exponentially widen his or her technical expertise. This position is part of a team that manages 30+ unique client infrastructures with varying complexities. The right candidate is one who loves a good puzzle and demonstrates a desire for continued growth.Digital Agent is an...

  • Summer Intern

    5 days ago

    Atlanta, United States Dayna Smith - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Are you ready to unleash your creativity and organizational skills this summer? Join us as a Social Media Intern and dive into the exciting world of brand building and campaign creation! As our intern, you'll be at the forefront of crafting engaging content and innovative strategies to captivate our...

  • B6 - Cabin Appearance Agent

    5 days ago

    Atlanta, United States GAT Airline Ground Support Full time

    B6 - Cabin Appearance Agent Atlanta, GA, USA Req #932 Saturday, May 11, 2024 GAT is seeking dynamic individuals to join its team of aviation professionals to join our team. Classification: Variable Hour, Non-Exempt Job Summary: Cabin Cleaner Agents provide support to GAT's airline clients by performing a variety of ground handling services...

  • Account Manager

    4 days ago

    Atlanta, United States John Leung - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementProfit sharingTraining & developmentROLE DESCRIPTION:John Leung - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Manager - State Farm Agent...

  • Insurance Account Representative

    4 days ago

    Atlanta, United States Marta Nerin - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceTraining & developmentOpportunity for advancementPaid time offROLE DESCRIPTION:Take control of your personal and financial future. With a supportive salary, unlimited commissions, professional training, you are given the keys to unlock your own success. Marta Nerin - State Farm Agent is seeking...

  • Loyalty Family Support Plan

    2 weeks ago

    Atlanta, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full time

    Job DescriptionJob DescriptionUnlicensed Candidates need not to applyUnlicensed Candidates need not to applyCalling all life insurance agents who are self-motivated and want a career opportunity in the final expense industry At Security National Life Insurance Company, we are seeking life insurance agents to join our team!Full time openings are available...

  • Customer Service Representative

    3 days ago

    Atlanta, United States Brenda Ward - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryPaid time offTraining & developmentHourly pay plus commission/bonusGrowth potential/Opportunity for advancement within my officePaid time off (vacation and personal/sick days)Health benefitsValuable career-building experienceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team...

  • Warehouse Agent

    3 hours ago

    Atlanta, United States Lufthansa Group Full time

    **Warehouse Agent** **Facts** * Location Atlanta, GA * Employment level Direct entry * Function Logistics / Cargo, Production * Working time Full time * Publishing date 08-16-2021 * Application deadline 08-30-2021 The Warehouse Agent is responsible for: * Physical acceptance, R4C and security check. * Storage of cargo. * ULD Build-up and...

  • Warehouse Agent

    5 days ago

    Atlanta, United States Lufthansa Cargo Group Full time

    **Warehouse Agent** **Facts** * Location Atlanta, GA * Employment level Direct entry * Function Logistics / Cargo, Production * Working time Full time * Publishing date 12-13-2021 * Application deadline 12-27-2021 The **Warehouse Agent** performs the following duties: * Physical acceptance, R4C and security check. * Storage of cargo. * ULD Build-up and...

  • Real Estate Agent

    6 days ago

    Atlanta, United States Weichert Full time

    Real Estate Agent Atlanta, Georgia, 30326, United States Description Weichert is hiring a select number of professional real estate agents for this sales office. We are looking for people that are willing to obtain their real estate sales license or have recently completed their pre-license requirements. There are also openings for experienced real estate...

  • guest service agent

    3 weeks ago

    Atlanta, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Hotel

  • Front Desk Agent

    4 weeks ago

    Atlanta, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel

  • Real Estate Agent

    1 day ago

    Atlanta, United States Link Brokerages Full time

    Job DescriptionJob DescriptionREAL ESTATE AGENT*This is strictly a commissioned only remote based position*Link Brokerages is currently seeking real estate agents to join our brokerage and/or one of our teams located throughout Georgia. We are one of the fastest growing tech-focused brokerages in Georgia, offering a modern approach to conducting business...

  • Agent Business Development Manager

    2 days ago

    Atlanta, United States Privately Withheld Full time

    **Job Title:** Agent Recruiter Development Director **Company:** Confidential (Top 100 North American 3PL Company) **Location:** Flexible, with potential for remote work for the right candidate. **Overview:** Join a top-tier logistics provider as an Agent Recruiter Development Director. We are seeking a dynamic and self-driven professional with extensive...