Seasonal Customer Care Agent

3 weeks ago

Ogden, United States Hawx Services, LLC Full time
Job DescriptionJob Description

Seasonal Customer Success Billing Representative

Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. As a company, Hawx is driven to achieve excellence—a goal that begins with our individual team members. At Hawx, we understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.

The Billing Representative is responsible for coordinating billing functions and performing a variety of tasks including: handling customer service calls, processing payments, and assisting with billing inquiries.

Salary

  • $15 - $17 per hour

Responsibilities

  • Handling inbound and outbound customer service calls

  • Answering any questions the customer may have regarding their account

  • Scheduling customers for routine services and/or re-services

  • Making outbound calls to customers who have a balance due in attempt to collect

  • Processing payments and refunds

  • Updating payment information

  • Notating accounts

  • Handling Escalations and Cancellations

  • Assisting the Customer Solutions department with account specialists calls

  • Answering agreement inquiries

  • Closing accounts

Required Skills

  • Ability to build rapport and positively engage and work with employees and customers

  • Ability to prioritize, multitask and deliver results

  • Positive and professional demeanor - from attitude to appearance

  • Excellent written and verbal communication skills

  • Eagerness to go above and beyond to address customer and employee needs

  • Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership

  • Ability to follow guidelines in accordance with best practices and protocols

  • Capable of respectfully working together with Service Supervisors and Service Specialists to create a high performing culture at the branch level

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.

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