Course Host

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking Seasonal Course Hosts for our summer 2024 seasons.

Duties and Responsibilities:

• Serve all guests with a “Can Do Attitude”.
• Put a smile on your face and in your voice – Let the guest see and hear how glad and prepared you are to help them.  This creates a positive first impression of you and our capabilities to meet their needs.
• Ask, “How Can I Help You?” – Communicate your willingness to help them.
• Understand the customer’s request – Your job is to listen to the guests’ situation and find out what they want you to do for them.
• Describe how you CAN help – There isn’t anything worse than hearing someone say, “I can’t do that…. it’s not my job”  There is always some action you can take to help them.
• Say, “Thank You.” – Final impressions are just as important as first impressions.  Strive to leave the guest feeling appreciated and pleased they chose to do business with you.
• Greet guests with a warm and sincere welcome.  Deliver a professional and appropriate presentation of the “1st Tee Opening Statement.
• Extensive knowledge of Madden’s on Gull Lake, Brainerd area, including but not limited to resort dining options, amenities, all golf courses, and directions.
• Knowledge of the rules and terminology of the game of golf.  MUST KNOW basic rules: Out of Bounds, Water Hazard, Obstructions, Loose Impediments, Lost Ball, Ball Unplayable.  Ability to advise golfers of proper playing procedures.  Ability to develop and maintain effective public relations (sometimes under adverse conditions).
• Replace sand and seed on carts and on course 5,7,14. You are responsible for notifying the golf shop when sand and seed supply is low.
• Introduce themselves within the first four holes and thank within the last four holes.
• Do not assume that golfers can see you; make sure that you are visible.
• Monitor pin locations and notify golf shops.
• Fix ball marks, replace divots, and sweep off greens.
• Pick up all garbage; you should never just drive past.
• Make sure hazard stakes are in place and visible, replace if necessary.
• While monitoring course rake bunkers and lining up rakes outside bunkers.
• Check the cleanliness of bathrooms twice per shift; replace light bulbs, restock toiletries, maintain cleanliness of toilet, sinks, floors, walls, ledges etc.
• Make sure course host cart is always stocked with first aid kit.
• Assist outside service when needed.
• Uphold customer service standards.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.

Skills and Abilities:

• Excellent listening, speaking, and communication skills.
• Great decision-making skills.
• Must be able to work alongside other people and independently.
• The ability to establish and maintain relationships with guests and members is crucial.

EEO Statement

Madden’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.  Our organization will take affirmative steps to ensure that all our company’s employment practices are free of discrimination. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.