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Sales Operations Team Member

4 months ago

New York, United States Vieux Vins Group Full time
Job DescriptionJob Description


About Us:

The Vieux Vins Group is the country’s most revered alliance of fine wine merchants and importers.

We seek bright, motivated, and hardworking individuals who enjoy making a difference every day.

Our interaction with all three tiers—import, distribution, directly with restaurants and retailers—provides exciting opportunities for exceptional employees to learn and grow in the wine business. Our customers value us as one of the world's greatest sources of iconic wine from traditional producers.

The Role:

The Sales Operations Team Member coordinates fulfillment and logistics, ensuring a smooth workflow for sales to customers by Vieux Vins Group member companies in our markets and territories. They are accountable for communication between sales and fulfillment for their assigned clients, and they must work effectively with multiple businesses and technical teams across companies to ensure all customer needs are met and that orders are fulfilled on-time, in-full with high customer satisfaction.

Responsibilities:

  • Ensure the accuracy and completeness of sales orders for all Vieux Vins Group company channels.

  • Communicate and coordinate logistics with carriers, third-party shippers, distributors, and customers for domestic and international shipments.

  • Handle potential supply and demand imbalances from warehouses to customers, troubleshoot orders that are not flowing through the system, handle exceptions, communicate with sales reps and buyers, and manage all customer service tasks, including returns and credits.

Candidates should have:

  • B.S., A.S. or A.A.S., or equivalent experience

  • 2+ years of Sales Operations experience within retail, consumer products, ecommerce, shipping carrier or 3PL

  • Working knowledge of enterprise software and logistics warehouse management systems

  • Proficiency in Microsoft Excel

  • Clear and concise written and verbal communication skills

  • The ability to work effectively with customers and co-workers, both as an individual and as part of a team to meet deadlines and achieve customer satisfaction

  • Strong attention to detail and excellent problem-solving skills

  • Flexibility in work hours as needed to meet deadlines

  • Wine industry experience is preferred

Work environment:

  • Work is in both office and warehouse environments

  • 5-day in-office position for the first 90 days, with a transition to 4 days in-office, 1 day remote after successful completion of the introductory period

We offer:

  • Competitive salary with bonus based on profitability and individual performance

  • 401k, Health insurance, 15 days paid time off plus company holidays

  • Excellent work environment

  • Option to work remotely 1 day a week

Work Authorization & Security Clearance Requirements:

  • US Citizen or full authorization to work on the US

Travel Requirements: Generally local travel as needed, based on business requirements, such as travel between warehouse and office, for training, internal collaboration, etc. There may be times when travel to other work locations is required (0 - 25%).

Reports to: Director of Operations

Affirmative Action/EEO statement:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.