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Hotel Operations Manager

3 months ago

Madison, United States AC Hotels Full time
Job DescriptionJob DescriptionOversee a dedicated and passionate team at the award winning Madison Downtown AC , now hiring a Hotel Operations Manager

The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all while upholding our company's unwavering pledge to excellence. In return, we offer our Team Members the following benefits, incentives and more.

Core Benefits:
- Paid Sick Time
- Paid time off and Personal Days
- Paid volunteer hours Earn money for community service
- Flexible schedules

Team Member Travel Perks:
- Worldwide hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels

Professional Development:
- Dedicated training and development with opportunities for growth
- Educational and professional certification assistance

Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program

Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay option
- Health Savings Account

How do I make an impact on my team?
Our friendly and attentive Hotel Operations Manager assists with overseeing all property operations while also providing our guests with excellent customer service and a memorable stay.
  • Oversee property staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues
  • Provide exceptional guest service to all guests
  • Assist with various accounting/financial functions
  • Promote and maintain excellent service scores
  • Act as the Manager on Duty in the absence of the General Manager
  • Assist with the local sales efforts while staying current on industry trends and local market activities
  • Ensure safety and security of the property, staff and guests

What does success look like in this role?
  • College degree or at least three years of related work experience in business management, hospitality or related field
  • Strong customer service skills to include problem-solving and complaint resolution
  • Strong interpersonal, relationship building and communication skills
  • Strong attention to detail and organized
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team

NCG Hospitality is an Equal Opportunity Employer.