Area Manager

2 weeks ago

Charlotte, United States MedQuest Associates LLC Full time
Job DescriptionJob Description

The Area Manager is responsible for all the marketing, administrative and managerial functions of multiple centers within a region. This includes driving revenue and increasing scan volume as well as operational responsibilities. The Area Manager will spend a significant amount of time on marketing initiatives, i.e., building relationships with the physician referral base, meeting with local physicians and their staff (office managers, administrators, schedulers, nurses) and others who direct where referrals go for outpatient imaging, and the establishment of a positive community presence for the Area. There is also a strong operational focus which includes staffing and development, employee productivity, supervision, implementation of the MedQuest Best Customer Service Program, and successful completion of all Area activities.

Essential Responsibilities:

Budgetary Responsibilities:

  • Meet and exceed revenue budget; review numbers daily
  • Reduce operating costs as a percent of net revenue
  • Evaluate A/R and manage P&L
  • Grow revenue beyond the budget
  • Achieve maximum staff productivity

Sales/Marketing Responsibilities:

  • Constantly improve marketing efforts on an on-going basis; develop strong relationships with referral sources and continually add new physicians’ offices to the database each month
  • Visit referring physicians offices to promote center services and evaluate their growing needs in order to effectively implement new services as appropriate
  • Identify new diagnostic businesses that the referral base requires and will support
  • Work in tandem with the Marketing Managers to maximize opportunities for the Area
  • Evaluate business enhancers to determine if they are in place, are functional, and require improvements in process
  • Share business enhancers with peers
  • Integral in planning the Regional meetings including presentations of Regional initiatives.
  • Annually increase number of payors
  • Establish positive community profile for the Area serviced

MedQuest Best Customer Service Program

  • Implement, embrace and manage all aspects of the MedQuest Best Customer Service Program
  • Encourage and train staff to actively become and remain a part of the MQ Best Customer Service Program.
  • Conduct weekly rallies and reward employees through the Rewards and Recognition Program.

Effective Area Management and Operations:

  • Supervise Center management employees
  • Review reports to determine how Centers within Area are performing against budget. Work with Managers on any areas of concern and establish ways to improve financial performance.
  • Manage multiple Centers with under $6 million in net revenue
  • Assure that deadlines are met with regard to the operational budget, daily reports, month-end reports, payroll and patient statements
  • Conduct area meetings with staff to communicate pertinent information
  • Provide long range goals and planning of facility, equipment and staff
  • Manage workflow to ensure the effective use of human resources, time, equipment and supplies
  • Become familiar with all business office functions in order to effectively manage employees and operations.
  • Control expenses and resulting net income
  • Provide solid leadership for employees; supports management and displays a strong positive attitude at all times.
  • Take ownership of all Centers within area
  • Act as preceptor for new Center Managers within the area
  • Identify and analyze operational challenges and facilitate the development of solutions to prevent their reoccurrence
  • Maintain strict confidentiality with regard to medical records and other data

Staff Productivity

  • Ensure that all Center management employees are performing in a satisfactory way and adding value to Center productivity
  • Actively and routinely interfaces with employees to assess and address questions, issues and concerns on all fronts
  • Conducts annual (and periodic, as necessary) performance evaluations on all direct report employees in a timely manner and ensures that total compensation reflects their contributions and performance
  • Effectively recommends hiring, coaching, counseling, and termination of employees


Required knowledge, skills and ability:

  • Customer service skills:
  1. Ability to represent the Area in a professional manner when interacting with patients, guests, physicians and their staff
  2. Ability to handle service issues professionally
  3. Ability to follow through with customers
  4. Knowledge of medical practices, terminology, and reimbursement policies
  5. Ability to foster relationships to develop business growth
  • Communication Skills:
  1. Ability to communicate effectively and positively when contacting patients, physicians and their staff
  • Computer skills:
  1. Basic computer skills needed to function in office environment
  • Teamwork:
  1. Ability to be the leader of the team
  2. Be flexible and open-minded in thought processes
  3. Maintain focus under pressure
  4. Share relevant information with other employees
  5. Volunteer to assist others when time permits
  • Managing Change:
  1. Drives Change in the Area
  2. Communicate effectively and positively when dealing with fellow employees
  3. Communicate with the Center Managers on a regular basis to keep them informed of any updates or ideas.
  4. Ability to function in a fast-paced environment
    1. Ability to work independently with minimal supervision
  • Analytical Problem Solving:
  1. Ability to identify the “right” problems; analyze them and determine the right solution
  • Leadership Skills:
    1. Demonstrated leadership and management skills in order to effectively manage employees
  • Financial Management Skills:
    1. Ability to forecast and develop budgets
    2. Ability to establish reasonable A/R goals and objectives, manage the P&L and control expenses

Education:

  • Undergraduate degree

Experience:

  • A minimum of three years marketing experience or a demonstrated aptitude for marketing
  • At least 4 years of experience as a Center Manger



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