Dog Daycare Playroom Attendant/Client Experience Representative

2 weeks ago

Walled Lake, United States Canine to Five Full time
Job DescriptionJob Description

Canine To Five is seeking energetic dog lovers to work our busy dog daycare and boarding facility in Commerce Twp, MI. We are looking for the right person to support both our furry and human clients. This role will gain knowledge in both areas of the business (in the playrooms and at front desk).

We are looking for full-time (30+ hrs/week) employees. To ensure coverage across varying business hours, we require employees with availability of at least six shifts a week (am or pm). While individual shifts may not extend the entire duration, they could range from early morning (e.g., 6am - 1pm) to late evening (e.g., 12pm - 8pm), and weekend shifts.

No experience is necessary- just a positive attitude, strong work ethic, quick learner, and love for dogs

What is working at Canine to Five so Pawsome:

  • Comprehensive training program
  • Defined career path with pay increases and professional growth
  • Paid breaks
  • Full-time employees are eligible for health, vision, dental and IRA plan
  • Paid Time Off
  • Tips after 60 days of employment
  • Referral bonuses
  • Free dog care

POSITION SUMMARY

This position will be a combination of both listed below:

The Client Experience Representative at Canine To Five is the first friendly face all clients will see each time they enter a facility and is essential to client retention. As such, the role demands a friendly and caring professional who never forgets a face, is positive at all hours of the working day, and skilled in up-selling additional services and benefits. The reception position is also responsible for charging and accepting payment, clerical work related to clients and their dogs, safely escorting dogs throughout the facility at a quick pace, and additional projects as assigned.

The Pack Leader is the cornerstone of Canine To Five and is responsible for ensuring safe group play for all dogs in our facility. The pack leader demonstrates sound decision making, enthusiasm for clients and dogs, and confidence in their role. The ideal candidate will be comfortable with all dog breeds and sizes, able to retain control of group play and capable of working independently with dog groups in a loud, fast-paced environment. In addition, this role is ideal for someone with a great memory and desire to learn about dog behavior and safety.

JOB REQUIREMENTS

  • At least 16 years of age
  • Flexible availability (6a-8p)
  • Weekend/holiday availability
  • Detailed cleaning including vacuuming, moping, wiping, scrubbing
  • Ability to lift 50 lbs, stand for an extended period of time, walk, run, bend and reach
  • Basic Computer Skills
  • Excellent decision-making, self-awareness and time management skills
  • Superior verbal & written communication skills
  • A natural love of working with and caring for dogs.
  • Self confidence around all breeds and sizes of dogs
  • Exposure to unpleasant odors, animal waste, bites, scratches, contagious diseases
  • Ability to manage high stress situations in a high intensity environment
  • Personal accountability i.e. attendance, dress code, cell phone policy, etc.
  • Positive attitude and engaged in daily work operations
  • Open to coaching learning new skills and items on the daily from video review/supervisor feedback etc
  • Year round exposure to an outdoor environment including inclement and extreme weather conditions

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