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Director of Compliance, Monitoring
2 months ago
Title: Director of Compliance, Monitoring & Auditing (Personnel, Compliance & Accreditation)
Location: Hybrid, Chicago, IL
Schedule: 8:30a-5:00p, Monday - Friday
Summary:
Under the general guidance of the Managing Director of Compliance, Policy and Training, the Director of Compliance Monitoring and Auditing at SAFEty provides overall guidance and oversight for the development, implementation, and ongoing administration and monitoring of policies and practice that promote an effective personnel compliance program. This position works in collaboration with the senior leadership team, program and administrative staff, and other company wide teams (e.g., HR, Recruitment, Risk Management, Finance, Operations, Quality Assurance/Quality Improvement, etc.) to ensure funder and licensing compliance are achieved and maintained. Primary compliance responsibilities are focused on policies outlined by funders and accrediting bodies (ORR, DCFS, and CARF) as well as the internal policies of Heartland Human Care Services as it relates to personnel compliance and auditing.
The Director provides thought-leadership while leveraging industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. Supports culture development and management efforts.
Essential Functions:
Duties & Responsibilities:
Department Management and Oversight:
- Leads and oversees the preparation and maintenance of personnel files according to state licensing and funder requirements and files are audit ready.
- Leads and oversees the communication with employees and managers to ensure that missing or expired items are submitted in a timely manner, including sensitive and confidential information.
- Organizes the tracking and reporting on the completion of outstanding items.
- Oversees the new hire onboarding process working closely with recruitment, HR and Training Teams to ensure pre-service compliance and employee clearance process.
- Directs the initiation of background check documents for all required staff, maintains detailed records of all background checks, provides reminders and ensures completion of background check renewals for all required to undergo such checks.
- Creates and operates a system of checks and balances.
- Ensures all SAFEty programs are compliant with regulatory/licensing policies and submits DCFS Licensing Renewals for all programs.
- Initiates requests for assistance from supervisor to address new issues or complex concepts affecting adherence to professional standards.
- Other duties as assigned.
Policies, Procedures and Reports:
- Responsible for the oversight of compliance/accreditation and licensing internal policy and procedures development, evaluation and implementation. Guiding relevant teams through intersecting knowledge.
- Leads the compilation, reviews and submits required reports and the tracking of key data relevant to performance improvement and tracking of personnel compliance.
- Tracks progress of external stakeholder investigations involving program participants and ensures all steps are being followed in a timely manner while working with different stakeholders.
- Reports to funders as required as needed.
Quality Assurance:
- Develops plans, provides, manages, monitors and evaluates all personnel compliance related processes to assure that they meet the organizational needs, and compliant with government and private funding sources.
- Provides routine evaluative and monitoring reports and suggests corrective actions and recommendations to address gaps in compliance, and to achieve the highest level of compliance possible.
- Leads regular team meetings to support the goals and the overall development and implementation Youth Residential Services of SAFEty’s strategic plan and the compliance team goals.
- Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that they understand and continue to adhere to such standards.
Strategic Planning:
- In conjunction with the Managing Director of Compliance, Policy and Training, coordinates and develops the long and short-term objectives, policies and operating procedures for the compliance team in accordance with all agency and funder policies.
- Leads special projects pertaining to the area of personnel compliance and accreditation.
- Remains current on all relevant compliance standards through attendance at professional development workshops, seminars, task force meetings, conferences, etc.
- Advances the overall excellence of the organization’s compliance and accreditation program, by infusing industry best practices, optimizing processes, and creating relevant policies and procedures.
Supervisory Responsibilities (if applicable):
- Supervises Recruitment Coordinator, Division Coordinator- Compliance, Training and Compliance Specialist, Compliance Interns.
Education and Experience:
- Bachelor’s degree from an accredited institution of higher learning in social work, public administration, non-profit management or a related field required.
- Minimum four (4) years of progressive work experience should include the quality or data management, processes and/or project management. Compliance background preferred.
- At least two (2) of those years should be in a supervisory capacity.
Certifications/Licenses:
None
Knowledge/Skills/Abilities (K/S/A):
- Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
- Ability to read and interpret documents such as personal and compliance documents.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to communicate with stakeholders professionally and effectively.
- Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
- Ability and comfortability work with people of varying socioeconomic backgrounds.
- A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
- Demonstrated ability to influence, lead and manage projects in a heavily matrixed environment.
- Access to regular, dependable and timely transportation.
- Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
- Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work independently and remain self-motivated with minimal supervision.
- Strategic thought partnership and consultancy skills.
Work Arrangement:
This role is eligible for a “hybrid” work arrangement. If hybrid, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). Presence during audits is required on location.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee is regularly required to sit, stand and walk.
- The employee must be able to stoop, kneel and/or crawl.
- The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
