Big Woods Franklin: Assistant Manager

2 weeks ago

Franklin, United States BWQOHT Inc Full time
Job DescriptionJob Description

Big Woods Restaurants, a local brand with a passion for hospitality, has its roots in Indiana. What began as a single location has grown into a family of 10 and continues to expand, serving various communities across the state, including Nashville. We firmly believe that every guest who walks through our doors deserves more than just a meal; they deserve an unforgettable experience. At Big Woods Restaurants, we take immense pride in our warm and welcoming hospitality. Our commitment goes beyond providing excellent service; it extends to our dedication to showcasing the best of Indiana. We proudly offer a carefully curated selection of local brews, handcrafted cocktails, and heartwarming Midwestern comfort food. As part of our extended family, we work hand-in-hand with our sister companies, including Hard Truth Restaurant, Hard Truth Distilling Co., and Quaff ON Brewing Co. Together, we’re more than just a group of businesses; we’re sharing our love for craft and community with every guest we serve.


Big Woods Franklin is looking to hire an Assistant Manager

Position Overview: The Assistant Manager plays a pivotal role in supporting the restaurant's operations, ensuring exceptional guest experiences, managing staff, and maintaining high-quality standards. This role involves collaborating with the General Manager to oversee daily operations, employee performance, customer satisfaction, and overall business growth.

Assistant Manager Key Responsibilities:

  • Staff Management:

    • Assist in hiring, training, and supervising restaurant staff.

    • Schedule shifts and manage staffing levels to ensure efficient operations.

    • Conduct regular performance evaluations, provide feedback, and address employee concerns.

  • Customer Service:

    • Uphold the highest standards of customer service, ensuring guests have a positive dining experience.

    • Address customer feedback and resolve any issues promptly and professionally.

  • Operational Excellence:

    • Collaborate with the Restaurant Manager to execute operational plans and strategies.

    • Ensure compliance with health, safety, and sanitation standards.

    • Monitor inventory levels, order supplies, and manage vendor relationships.

    • Oversee the proper functioning of all equipment and facilities.

  • Quality Control:

    • Maintain the quality and consistency of food and beverage offerings.

    • Monitor food presentation, portion sizes, and overall taste to meet or exceed company standards.

  • Financial Management:

    • Assist in budget development and management to achieve financial targets.

    • Monitor expenses, control costs, and identify areas for potential savings.

    • Support revenue generation through upselling and effective pricing strategies.

  • Training and Development:

    • Conduct training sessions for new and existing staff on company policies, procedures, and service standards.

    • Foster a culture of continuous learning and professional development.

  • Conflict Resolution:

    • Address staff conflicts and customer complaints, striving for swift and amicable resolutions.

    • Act as a mediator in resolving internal disputes or issues among team members.

  • Team Leadership:

    • Lead by example, displaying a positive attitude and a strong work ethic.

    • Motivate and inspire team members to deliver exceptional performance.

  • Reporting and Communication:

    • Prepare regular reports on key performance indicators, sales, and other relevant metrics.

    • Maintain open and effective communication channels with the management team and staff.

Assistant Manager Qualifications and Requirements:

  • Proven experience in a supervisory role within the restaurant industry.

  • Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.

  • Exceptional customer service orientation and problem-solving abilities.

  • Proficiency in handling various software tools, including POS systems and Microsoft Office.

  • Solid understanding of food safety regulations and health standards.

  • Excellent communication skills, both written and verbal.

  • Flexibility to work varied shifts, including nights, weekends and holidays.

  • ServSafe certification preferred.

  • Must have or be able to obtain an Alcohol Serving permit through the State of Indiana.

Assistant Manager Benefits:

  • Medical, vision and dental insurance.

  • Discounts on meals and merchandise.

  • PTO

  • 401k after one year of employment

  • Cell phone stipend



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