Business Analyst IV

2 weeks ago

Los Angeles, United States Orangepeople Full time
Job DescriptionJob DescriptionWe are seeking a Legal Operations Payment Program Manager to support the legal team globally. This role will service a variety of stakeholders throughout the region and support/partner with the attorney teams and external vendors. We invite you to apply for the Business Analyst position and be a key player in shaping our company's future.Primary Responsibilities:
  • Becoming an expert in the current e-Billing process.
  • Assist in maintaining and optimizing internal resources around e-billing and other tools.
  • Optimize internal resources to improve legal workflows including developing and circulating best e-billing practices, matter creation procedures, and other tools and processes.
  • Assess and complete help tickets including matter inquiries, SOWs, and other related queries.
  • Deep dive and root cause complex billing issues as they arise and suggest solutions.
  • Troubleshooting invoice submission issues (e.g. why an invoice was rejected or placed on hold).
  • Serve as primary escalation regarding e-billing and other workflows where appropriate.
  • Coordinate with and provide guidance to legal vendors regarding process streamlining.
  • Assisting in identifying and developing process improvements in e-billing and other systems; recommending and implementing process improvements.
  • Serve as a backup coordinator in the PR/PO process.
  • Interact with attorneys, vendors, paralegals, administrative assistants, outside counsel, source to pay, finance, and other teams to answer questions concerning invoicing status or processing.
  • Assist in creating project/process documentation and self-help tools: process docs, toolkits, legal training, Q&A, process flows, etc.
  • The experience created technology or semi-automated solutions to manual processes.
  • Assist in collecting/tracking data to manipulate in software such as Tableau and Google Sheets and create comprehensive dashboards that facilitate accurate analysis and drive Legal Department decision-making.
Qualifications:
  • Consulting mindset: solutions-oriented; detail-oriented.
  • Experience troubleshooting invoice payment issues, and collaborating with AP, finance, legal or similar functions.
  • Excellent communication skills (verbal and written).
  • Outstanding organizational skills and meticulousness.
  • Ability to resolve complex issues in creative and effective ways.
  • Comfort working with data and metrics.
  • Experience as lead e-billing administrator.
Requirements:
  • Minimum 6 years of experience in a legal operations role.
  • Legal Tracker invoicing and billing.
  • Experience automating manual processes.
  • In-house legal ops or Law department/firm experience.
Benefits:
  • 401(k).
  • Dental Insurance.
  • Health insurance.
  • Vision insurance.
  • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
  • The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:
  • Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
  • Contribute to OrangePeople technical discussions, peer reviews, etc.
  • Contribute content and collaborate via the OP-Wiki/Knowledge Base.
  • Provide status reports to OP Account Management as requested.

About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.

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