Physician Practice Representative: Registered Nurse

6 days ago

Milwaukee, United States GI Associates Full time
Job DescriptionJob DescriptionAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community.Imagine your next career as a digestive health expert GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.GI Associates provides an excellent work-life balance and amazing benefits package including:
  • No weekends
  • No Holidays
  • PTO & paid anniversary day
  • 7% GI Associates retirement contribution & 401(k) plan
  • Medical, dental & vision insurance
  • Flexible spending plan
  • Short- & long-term disability
  • Basic & supplemental life insurance
Job summary of Physician Practice Representative (PPR):The Physician Practice Representative (PPR) is responsible for direct and indirect patient care under the direction of the Physician, Mid-level, Assistant Clinical Manager, Clinical Manager, and/or Director of Clinical Services. The PPR will maintain efficient and effective workflow while ensuring that patients receive the highest quality care. The PPR is assigned to a physician’s practice for continuity of patient care and workflows assisting the physician on a day-to-day basis.
Summary of essential job functions of Physician Practice Representative (PPR):
  • Demonstrates understanding of GI Anatomy and Physiology, Disease Processes and GI related diagnostic procedures and treatment.
  • Assists with prioritizing STAT, important and normal patient information/clinical results and conveys information to the appropriate staff in a timely fashion (Physician, Triage Department, Hospital Department, Co-workers, etc.)
  • Communicates test results and instructions appropriately and in a timely manner to patients
  • Appropriately schedules necessary labs, endoscopy procedures, x-rays, or any other ancillary/appointments for patients, with attention to proper insurance location.
  • Conducts comprehensive patient education with use of handouts, pamphlets, prep information, etc.
  • Obtains any and all patient information (i.e.: demographic, medical, billing) for all patient services
  • Travels to locations as needed for appropriate staffing levels
  • Maintains a high level of confidentiality
  • Maintains clean and organized workstation
  • Works collaboratively with physicians, mid-levels, triage, ASC staff, Co-workers to optimize patient care
  • Utilizes PMS and EMR (Centricity/EPIC) appropriately and efficiently
  • Offers assistance and support pleasantly and willingly at point of service
  • Manages physician’s schedule (i.e.: demonstrates accurate and appropriate use of physician’s block schedule, accurately and appropriately updates inpatient information), makes changes in physician’s schedule to accommodate patient care and facilitates patient flow
  • Gathers and submits accurate information regarding hospital rounds when appropriate.
  • Assists physician with endoscopy procedure documentation, follow-up, and billing in a timely fashion.
  • Documents patient care accurately, in the proper location in the EMR (Centricity/EPIC) and in a timely fashion.
  • Requests/Notifies pre-certification of scheduled procedures (i.e.: MRI, Remicade, CT guided Liver Biopsy, Prometheus, etc.)
  • Answers and follows up on patient phone calls in a timely fashion.
  • Assists with Patient Walk-ins as needed
  • Administers injections, develops/reads stool cards, completes billing information for each.
  • Prepares and rooms patients for exam by obtaining VS and documenting/updating pertinent health information (ie: chief complaint, allergies, medications) as needed
  • Assist with CRH Hemorrhoidal banding procedure in the office as needed.
  • Organizes and prepares exam rooms including cleaning, stocking, and maintaining equipment
  • Facilitates harmonious work environment, whereby treating all co-workers with respect and dignity
  • Maintains a safe work environment

Minimum requirements of Physician Practice Representative (PPR):
  • High School diploma or equivalent
  • Completion accredited RN program
  • Current RN licensure for the State of Wisconsin
  • Advanced Cardiac Life Support (ACLS) certification required
  • One-year medical office experience required
  • Procedure Scheduling Experience
  • Strong communication skills
  • BLS Certification required
  • Ability to communicate effectively with patients, family members, physicians, co-workers, and outside customers
  • Able to travel/float to other locations as needed

Desired qualifications of Physician Practice Representative (PPR):
  • EMR experience preferred
  • Medical Assistant Program Diploma preferred
  • Previous gastroenterology experience helpful
  • Knowledge of MSDS and Blood-Borne Pathogens
  • Knowledge of Emergency Plan and OSHA Standards

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