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Restoration Technician

4 months ago

Grand Island, United States Servpro Full time
Job DescriptionJob DescriptionSalary: $15-$18 per hour

$1,000.00 SIGN ON BONUS


Primary Roles: Clean residential and commercial properties along with contents and assist with other Restoration Technician duties.


Respond to service calls as needed. Perform services as assigned, following SERVPRO® production guidelines. Communicate with Restoration Supervisor to make sure all customer needs are met. Support Restoration Supervisor and other operations personnel, as needed.


Results Expected

Operations processes are performed according to guidelines and work orders. Communications to Restoration Supervisors and customers are timely. Jobs are completed at or beyond customer expectations. Vehicles, equipment, and facilities remain clean, orderly, and working properly.

 

1. Executive: Manage Customer Satisfaction

  • Notify Restoration Supervisor of customer needs and concerns.
  • Communicate with Restoration Supervisor regarding customer needs and successfully meet those needs.
  • Report any complaints about the performance of services.

 

2. Operations: Restoration Crew and Job Management

  • Adhere to 1-4-8 job response.
  • Ensure all personnel are available for emergency services as required by SERVPRO® response commitment when contacted.
  • Ensure all personnel reports to jobsite as scheduled.
  • Confirm that staging area and equipment for each job are set up properly.
  • Confirm rooms are prepared for SERVPRO® production processes.
  • Ensure that all production processes follow SERVPRO® production guidelines per work order and are performed as scheduled.
  • Ensure EZ Production Guidelines are followed, and quality control is maintained.
  • Make certain that end-of-job/end-of-day cleanup and breakdown has been performed.
  • Perform a final walk-through with customers at job completion. Re-service jobs as requested by Restoration Manager.
  • Perform production processes as scheduled.
  • Manage job file documentation.
  • Review customer applicable documentation for the job with the customer and obtain required authorizations.
  • Responsible for writing scopes for each job.
  • Complete all documentation for job files.
  • Coach and train Restoration Technicians.
  • Train Restoration Technicians on production processes, equipment maintenance, and customer relations.
  • Assist Restoration Technicians in seeking all relevant certifications.
  • Model professional behavior and customer relations skills.


3. Production: Jobsite/Employee Appearance

  • Make sure jobsite is left with a clean and orderly appearance.
  • Ensure that crew shows respect for customer’s home/property.
  • Make sure employees follow SERVPRO® uniform policy.


4. Human Resources: Communication Management

  • Ensure clear two-way communication with Restoration Manager.
  • Keep Restoration Manager informed of job progress and issues.
  • Ensure clear two-way communication with Shared Services staff.
  • Keep Shared Services informed of job progress and issues.
  • Ensure clear two-way communication with Restoration Technicians.
  • Ensures the professional conduct of each restoration technician on crew, making sure conduct is supportive of the growth and development of the technician.
  • Communicate clear expectations to Restoration Technicians.
  • Keep production technicians informed of job progress and issues.


5. Executive: Professional and Personal Development

  • Continue development of production skills and expertise of services, cleaning products and equipment.
  • Participate in training activities on a regular basis.
  • Complete certification through the SERVPRO® Employee Certification Training Program (ECTP) and relevant Institute of Inspection, Cleaning, and Restoration Certification (IICRC) certifications.
  • Complete all relevant training programs and achieve all relevant production certifications.
  • Know equipment and product directions.
  • Know Material Safety Data Sheets (MSDS) to ensure proper usage and application.
  • Know how to properly operate equipment from reading owner’s manuals and training with other team members.
  • Continue development of management, team building, and leadership skills.


6. Finance: Financial and Equipment/Asset Management

  • Manage and control costs of production jobs.
  • All company expenses must be documented and within budget, as set forth by Franchise. All expenses outside of the budget must have prior approval of the Restoration Manager and/or owner.
  • Make sure production costs are maintained at the established rate, as set forth by Franchise.
  • Manage equipment and materials (assets).
  • Protect and utilize equipment and materials, ensuring Franchise property is utilized efficiently and effectively.
  • Ensure that Restoration Technicians are cleaning and maintaining vehicles, equipment, and facilities.
  • Complete periodic inventory of equipment and supplies, as directed.