Unified Communications Analyst

6 days ago

Shreveport, United States Morris Technology Solutions Full time
Job DescriptionJob DescriptionSalary:

About Us:

Morris Technology Solutions is a leading provider of innovative tech solutions based in the heart of San Antonio, Texas. We pride ourselves on delivering top-notch services to our clients and are dedicated to staying at the forefront of technological advancements.



Project Overview: 

  • Alignment of phone systems for a uniform patient experience across over 100 clinics for a major health system. 

 

Project Goal:

  • Provide all clinics with a phone tree without any dead ends.
  • Provide the ability for patients to dial in and have call overflow to a call center.
  • Provide the call center with call metrics.
  • Work with Office Managers to migrate the current phone system to a uniform experience.

 

Requirements: 

  • Knowledge of the Avaya Phone System for the enterprise - a huge plus
  • An individual who can work in a difficult environment where many tasks are ongoing.
  • Knowledge of Avaya Cloud Office or RingCentral cloud system.
  • Knowledge of Call Center environments.
  • Understand Call group - Masking of phone lines and phone presence buttons for H323 phones.
  • Working with clients that have various phone systems is a large plus:
  • Partner
  • Summit
  • Magix Phone system
  • Vodavi
  • Understanding of SIP, PRI, Phone tree setup.
  • Understand call metric software.


Benefits:

  • Competitive salary.
  • Comprehensive benefits package.
  • Collaborative and dynamic work environment.

remote work

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