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Entry Level Rapid Response IT Team Member

2 months ago

Mechanicsburg, United States Bluetek IT Solutions Full time
Job DescriptionJob DescriptionAre you a hardworking, tech-savvy individual looking to break into the world of IT?

Join our amazing team as a Rapid Response IT member and experience how much fun work can be This team-oriented role offers exciting opportunities to enhance your skills and learn more about the IT world. If you’re tired of slow-paced, boring environments, so are we. We get things done while having a great time, ensuring a positive atmosphere for everyone. You’ll use your technical expertise to solve real-time issues, tackle bigger projects, and grow along the way. This isn't a stagnant job - as much as you invest in your growth, we will too If you like what you see so far keep reading, it gets better.

What You'll Do
  • Provide first contact technical support via phone, email, and chat
  • Troubleshoot and resolve IT-related issues, including hardware, software, networks, and printers.
  • Communicate easily, and confidently with our awesome client base
  • Manage and maintain client's IT infrastructure
  • Maintain an organized ticket queue, providing regular ticket notes and updating ticket statuses
  • Document ticket completion notes in a way that end users will understand
  • Collaborate with team members for assistance, and escalate tickets as needed
  • Communicate regular updates to the Service Manager

Requirements

  • General technical understanding
  • Strong communication skills (verbal and written)
  • IT troubleshooting ability
  • Strong Windows and Microsoft Office Suite knowledge
  • Knowledge of TCP/IP, DNS, DHCP
  • Ability to work independently, and with a team
  • Willingness to learn new technologies
  • A passion for having fun while performing at a high level

What's Next?

Apply

Benefits

Medical

Dental

Vision

Paid Holidays

Paid Vacation

401k

Life Insurance