IT Support Analyst II

2 weeks ago

Durham, United States Credible Full time
Job DescriptionJob Description

Who is Credible?

We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.

We're challenging the status quo by giving power to the consumer. We believe in a world where 'ethical', 'lending', and 'insurance' can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.

We believe researching and buying loans or insurance shouldn't be confusing or complex, so we've focused on simplicity. We've created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.

We are seeking a skilled and enthusiastic IT Support Analyst II to join our IT team at Credible. In this role, you will play a crucial part in providing technical support to our remote workforce, serving as the point of contact for a range of IT issues. The ideal candidate will possess a robust technical background, excellent communication abilities, and a strong attention to detail.

***Credible is open to hiring candidates in North Carolina***

Responsibilities:

  • Proficient in delivering technical support in remote environments.
  • Skilled in troubleshooting software and hardware issues, with expertise in Mac OS (80%) and Windows 10 (20%).
  • Capable of configuring Mac and PC devices to adhere to company standards using MDM solutions.
  • Experienced in conducting onboarding and end-user training sessions.
  • Demonstrates the ability to create clear and concise documentation.
  • Actively contributes to achieving IT project goals.
  • Shows a strong desire to learn and develop alongside the team as our requirements evolve.
  • Manages company hardware inventory and performs asset labeling.
  • Proficient in user access management across multiple systems, including Okta, Google Workspace, Slack, and Atlassian.
  • Skilled in multitasking and prioritizing assigned tickets to meet deadlines.
  • Willing to participate in an on-call rotation with occasional after-hours or weekend work as needed.

Education and Experience:

  • Minimum of two years of experience in a technical support role
  • Proven experience supporting mixed environments (primarily Mac OS - 80%, Windows 10 - 20%)
  • Proficiency with helpdesk ticketing systems; experience with JIRA is preferred
  • Excellent interpersonal and communication skills
  • Familiarity with supporting devices managed by JamfPro and/or VMWare Workspace One
  • Relevant technical certifications would be advantageous (COMPTIA, Apple, Microsoft, etc)
  • A college degree and industry certifications are preferred, though not mandatory

***Credible is open to hiring candidates in North Carolina***

Why work at Credible?

We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we're the friend you always wish you had in finance.

We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we'll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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