FSET and W2 Team Leader

4 weeks ago

Sheboygan, United States Forward Service Full time
Job DescriptionJob Description

We Do Great Things Join FSC & Unleash Your Potential

Forward Service Corporation (FSC) is a passionate not-for-profit firm that strives to provide exceptional customer service in employment and training related services to local, state, and federally funded program participants. Our non-profit firm is seeking a full-time FSET and W2 Team Leader in Sheboygan, WI.

The FSET and W2 Team Leader is responsible for the day-to-day operations of FoodShare Employment and Training (FSET) and Wisconsin Works (W2) consistent with the goals, policies and procedures of FSC and state funding sources. They are responsible for the planning and implementation of program services, performance monitoring, and program compliance monitoring. The Team Leader is responsible for ensuring customer satisfaction, the integration of program services, demonstrating proactive leadership practices, and ensuring employee satisfaction and professional development. They are the direct supervisor of FSET Case Managers and W2 Case Managers. (Job Description attached)

PRIMARY DUTIES INCLUDE

  • Provide day-to-day management of the FSET and W2 programs, related case management programs and customer services, to include program monitoring, data collection and reports, and performance management.
  • Provide leadership to staff and set expected performance levels commensurate with the organization’s strategic objectives.
  • Maintain and review program dashboards to ensure monitoring and performance compliance.
  • Create and compile reports for internal Quality Assurance Department and State Region Office.
  • Provide written and verbal reports (process and performance) to the Program Coordinator on all aspects of program performance and operations.
  • Design and implement strategies that maximize employee potential and foster high ethical standards in meeting the organization’s vision, mission, and goals. Provide leadership in setting and achieving annual goals and promote uniformity across all operations.
  • Teach, coach, and mentor staff toward excellent customer service and performance excellence.
  • Promote quality services and operations through effective use of the organization’s performance management system (e.g., establishing performance standards, appraising staff accomplishments using the developed standards, and taking action to reward, counsel, or remove employees, as appropriate).

KNOWLEDGE, SKILLS AND ABILITIES

The ideal FSET and W2 Team Leader will have ability to learn program requirements, policy and processes with the ability to adjust to frequent change in policy, reporting and program delivery. Must be able to manage effectively in a virtual and in-person team environment. This position requires excellent organizational skills, oral and written communication skills, and the ability to operate a PC using Microsoft Office software. Must maintain a valid driver license and be insurable.

EDUCATION/EXPERIENCE

Bachelor’s degree and 3+ years’ work-related experience and/or equivalent combination of education and experience.

COMPENSATION & BENEFITS

Forward Service Corporation offers a competitive wage for this exempt position with a minimum starting wage of $69,800.84/annually with additional compensation based on experience beyond minimum requirements. Further compensation of $1,000/annually is awarded upon completion of training plan. This full-time position is first shift, Monday-Friday, includes an excellent benefits package, a phenomenal 401(k) plan, as well as an excellent Paid Time Off (PTO) bank and 11 paid holidays

FSC is an equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment, and promotion, without regard to age, ancestry, arrest or conviction record, color, creed, handicap or disability, marital status, national origin, race, religion, sex, sexual orientation, or membership in any reserve component of the United States or state military forces.

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