IT Specialist

Responsible for the administration and security of the computer-based information systems of the facility. Plans and installs hardware and software that comprises the facility's network. Provides primary user support. Participates in the department's performance improvement and continuous quality improvement (CQI) activities.

Monitors the facility's computer systems to ensure the equipment is functioning properly.

Demonstrates knowledge of current software systems, operation procedures, and technological developments.

Plans and installs the hardware, hardware and peripherals for the facility's network.

Maintains, debugs, changes application software system and existing programs.

Responsible for troubleshooting and correcting programming and perational programs.

Provides assistance and training for all system users.

Assists with the maintenance of printers and peripherals connected to the network.

Regulates access to computer files.

Monitors file use to ensure appropriate staff are accessing information and that information is appropriate to carry out their job responsibilities.

Provides and changes, when necessary, employee passwords. Maintains employee information.

Maintains confidentiality of all computer files.

Provides back-up files in the event of a network problem.

Coordinates IT response efforts to unplanned outages and security issues.

Provides timely reports about the facility's network including upgrades, problems and solutions.

Assists in the development and/or updating of policies and procedures governing information technology systems of the facility.