Automotive Service Advisor

4 weeks ago

Indianapolis, United States Eastgate Chrysler Dodge Jeep Ram Full time
Job DescriptionJob Description

Eastgate Chrysler Jeep Dodge Ram is far from your typical car dealership. At Eastgate Chrysler Jeep Dodge Ram, our customers and employees satisfaction is very important to us. We are proud to have an A+ rating from the Better Business Bureau and are committed to providing exceptional customer service, thanks to our sales and service department.

We are actively seeking a Service Advisor to join our team Our service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

BENEFITS:

  • 401(K) Plan
  • Medical Plan
  • Dental Plan
  • Vision Plan
  • Family Owned & Operated
  • Paid Vacation
  • Work/Life Balance
  • Promote from within
  • Paid Training
  • Community Involvement

RESPONSIBILITIES:

  • Meets or exceeds dealership objectives and goals for the service department.
  • Advises customers about necessary services for routine maintenance.
  • Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
  • Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
  • Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
  • Makes sure each vehicle is paid in full before releasing vehicle.
  • Notifies dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
  • Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
  • Follows manufacturer guidelines for handling warranty concerns.

QUALIFICATIONS:

  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant (preferred) 
  • Above-average energy level
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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