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Shift Lead
1 month ago
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Daily Shift Operations:
- The Shift Lead must ensure that all Team Members are following all standards of conduct and policies set forth in our policies and procedures
- Must work to ensure our guests have an exceptional dining experience, ensuring all food and beverage orders are accurate and executed in a timely manner
- Lead high energy shifts and leverage company provided tools to run high performing shifts
- Be a hands on working Lead; if you See A Need then Meet a Need
- Execute key measures of the shift to include cleanliness, maintenance, labor, guest service, food quality and culture of the restaurant to assure Caf Lola standards are being met in these areas
- Be a guest advocate communicating needs to Crewmembers to ensure guest satisfaction during each shift
- Proactively manage your shift with prep and administrative duties
- Coach, develop and train Team Members on proper procedures during each shift;
- Motivate Team Members to maximize their potential on each shift;
- Ensure Team Member and guest safety throughout the shift;
- Manage and report all risk management issues per company standard; lead and support adherence to company uniform policies during shift.
- Support management on all areas that impact the business to include managing labor costs, waste monitoring, sales and costs of goods;
- Monitor management of daily cash procedures;
- Provide accurate inventory and reporting data;
- Provide a sense of urgency when handling all Team Member and guest issues to ensure a successful restaurant operation
- Minimum of High School Diploma or equivalent required, some College preferred
- Must be 18 years of age or older
- Minimum of 6 months of previous food service, retail or restaurant supervisory experience
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), POS systems and able to adapt to new systems quickly
- Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
- Takes initiative
- Has excellent verbal and written skills
- Must be able to stand for up to 10 hours per day
- Must be in good physical condition and possess good communication skills
- Must be alert to management, staff, and guest needs
- Be a brand ambassador both in and outside of the restaurant
The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.
- Ability to lead, motivate, and empower the Caf Lola Team Members to higher levels of performance
- Ability to align crewmembers with Caf Lola culture by balancing working hard and having fun
- Ability to manage basic tasks, the restaurants Team Members and fiscal operations
- Ability to manage all public dealings in a professional manner
- Ability to recognize problems and problem solve
- Ability to accept feedback and willingness to improve
- Ability to set goals, create plans, and convert plans into action
- Ability to measure performance, subjectively and objectively
- Annual Paid Vacation - Up to ten (10) days per calendar year
- Benefits/Insurance - Eligible for medical, dental, and vision on the first of the month after 60 days in the position
- Equity Opportunity - Equity opportunities will be evaluated upon consistent, superior personal and business performance as well as growth into the Area Manager or Director level, either of the two levels required to qualify for such consideration
- Complimentary Team Member Meal & Drink while on Shift
- 50% Discount off any item at any time
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