HVAC Customer Service Rep

2 weeks ago

Smithfield, United States Call Pernell, Inc. Full time
Job DescriptionJob Description

Join our amazing customer care team at Call Pernell, Inc. in Smithfield, NC as a full-time HVAC Customer Service Rep

We are an established company that wants the best for our office team. We pay our HVAC Customer Service Reps a competitive wage of $9.00 - $15.00/hour.

Our team also enjoys great benefits, including 50% company-paid health insurance, paid vacation after 1 year, paid holidays after 90 days, and paid training. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading


YOUR LIFE AS AN HVAC CUSTOMER SERVICE REP

This customer care position typically works Monday - Friday, 8:00 AM - 5:00 PM.

In this customer care position, you're the professional, welcoming point of contact for our clients, greeting them with a smile in person or on the phone. You're always positive and helpful, answering calls, making outbound calls, and responding to emails promptly every day.

Using your communication skills, you answer any questions our clients have and schedule appointments for services when appropriate. Attentively, you update and maintain our customers' records, accurately completing and filing the necessary paperwork. You're a great team player and are always willing to take on additional tasks to keep our customers happy and our office operating smoothly. You take pride in delivering total customer satisfaction and love interacting with a diverse group of people.


ARE YOU A GOOD FIT?

Ask yourself: Are you highly energetic and enthusiastic? Do you have excellent interpersonal skills? Are you comfortable speaking over the phone? Can you manage your time efficiently? Are you extremely organized and detail-oriented? Do you have strong problem-solving skills? If so, please consider applying for this HVAC Customer Service Rep position today


WHAT WE NEED FROM YOU

  • 3+ years of related experience
  • Strong typing skills and proficiency with Microsoft Office Suite

If you can meet these requirements and perform this customer care job as described above, we would be happy to have you as part of our office team


LEARN A LITTLE ABOUT CALL PERNELL, INC.

Located in Smithfield since 1977, Call Pernell, Inc. has been enhancing comfort, health, and safety in homes and businesses in Johnston, Wake, Wayne, and Wilson counties.

Our values are Good, Right, Fast, and Now.

We strive for our customers to see us as the establishment to call on when comfort and energy efficiency are needed. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to climatic conditions. Our years of experience, solid reputation, and fair prices make working with us a no-brainer.

In order to maintain great relationships with our clients, we have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development.

Location: 27577

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