Sales & Marketing | Spa Concierge / Marketing Assistant

4 weeks ago

Sarasota, United States La Chíc Bohème ~ luxury spa + style house Full time $16 - $25
Job DescriptionJob DescriptionDescription:

At La Chíc Bohème, luxury spa and style house, our services are meticulously crafted to evoke and preserve lasting moments and treasured memories. But our commitment to creating a nurturing environment goes beyond just providing a service; it is a way of life that we embody. With our unparalleled ambiance, welcoming atmosphere, and opportunities for personal growth, La Chíc Bohème offers an exceptional spa experience while also prioritizing the well-being of our team. Expand your skills, broaden your customer base, and join our team to experience the satisfaction that comes from creating a career through genuinely caring for others.


A Spa Concierge at La Chíc Bohème, luxury spa + style house, greets guests to our intimate yet luxurious spa environment, maintains guest and member accounts, assists with facility orientation, and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers, tour of spa facilities and other amenities as needed. Driving sales is an important part of this position in both the spa and style house.


Compensation & Benefits:

  • $16 – $18 Per clocked hour
  • Bonus’
  • Paid Time off after 12 months (starts accruing on day one, can be used after 12 months, time off increases with tenure) Available for full & part time employees
  • Health and Dental Benefits (For full time employees)


Job Perks:

  • Team oriented culture
  • Employee referral bonus program
  • Schedule flexibility with self-service shift swapping capabilities.
  • Professional Development Assistance
  • Staff Receive 50% Off Member Pricing on Spa & Med Spa Services
  • Staff Receive Up to 30% Off Regular Priced Retail
  • Staff Receive an additional 5% Off Sale & Clearance Retail Merchandise
  • Monthly Team Contests
  • Working in a new state of the art facility


Schedule:

  • 29 hours per week
  • Tuesdays - Fridays 1:30 PM - 6:30 PM, & Saturdays 8:30 AM - 6:30 PM (hour Break for Lunch on Saturdays)
Requirements:

General Duties:

  • The initial and complete source of information regarding all available spa treatments and retail goods
  • Maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments and packages
  • Take the initiative to attend product knowledge training when available
  • Check in / out spa guests and style house customers.
  • Deal with guest issues as needed.
  • Maintain cleanliness of facility including salt room and sauna / general housekeeping duties.
  • Follow all spa opening/closing procedures.
  • Follow all accounting procedures. Ability to handle and balance all payment transactions.
  • Assist with retail inventory
  • Handle all the billing and point-of-sale functions for spa services, retail sales and Membership sales
  • Ensure a pleasant visit for each guest
  • Assists with special projects/events as requested
  • Work as a team with front desk concierges, back of spa therapists, Spa Coordinators and other departments
  • Be upbeat, outgoing and have fun
  • Professional Personality and Appearance required.
  • Helping to Style Shoppers and make recommendations on products and merchandise
  • Social Media Management & Content Creation
  • Addending Marketing Events as needed


Qualifications:

  • High school diploma or equivalent
  • One year work experience in a related field (spa, hospitality, medical, salon, retail, front desk, and retail sales).
  • Must be able to deal with unruly guests
  • Must be able to work weekends, and holidays.
  • Be able to maintain a regular schedule.
  • Typing, computer and basic math skills.
  • Must be proficient in Microsoft Word, Excel, Outlook, Internet Explore and computers in general. Experience with Apple products is preferred.
  • Must be able to communicate effectively in English.
  • Bilingual in Spanish or other languages is helpful.
  • Ability to effectively present detailed information both verbally and in written form, in-person and over the phone, to guests and employees throughout the organization.
  • Must possess excellent communication, organizational skills and common sense.
  • Basic conflict resolution skills.
  • Must be able to lift/push/pull up to 50lbs.
  • Must be able to stand for up to 5 hours.
  • Must be able to crouch, stoop, kneel and crawl.
  • Must be able to communicate by phone.
  • Must have good organizational skills.
  • Must be willing to make every guest visit an experience of a lifetime.
  • Must attend product knowledge training, and departmental meetings.
  • Must be able to multi-task and deal with last minute changes.
  • Partakes in monthly events when required.
  • Knowledge of Sarasota County area preferred
  • First Aid and CPR training preferred
  • "Can-Do" attitude is a must.
  • Must be able to adhere to the La Chíc Bohème dress code


Applicants must pass a practical interview process where you'll get to see different parts of what the day to day as a Spa Concierge entails.


We're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Join a community that loves where they live and loves what they do. La Chíc Bohème will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture.


La Chìc Bohème is an Equal Opportunity Employer and is a 100% drug free and smoke free workplace.

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