Delivery Manager

2 months ago

Jacksonville, United States SourceFuse, Inc. Full time
Job DescriptionJob DescriptionSalary:

SourceFuse is transforming the way today’s most successful companies develop breakthrough roadmaps leveraging Cloud-Based Technologies to boost efficiency, ensure compliance, deliver actionable insights and lower cost of total ownership.


Job Responsibility:


The incumbent shall be responsible for reviewing the client's needs and planning and coordinating delivery activities. She/he shall build a positive and productive work relationship with customers. Manage the delivery team and timelines of various ongoing projects. Serve as the single point of contact for all customer queries and concerns. 6+ years experience in delivery management, Program Management, client servicing, project management and scheduling, and should be willing to make themselves available for the occasional night time client call. 


Education:

  • Graduate or Post Graduate in Computer Science / Information technology. 
  • Project management certification or experiences must. 


Delivery Manager Key Responsibilities and Required Experience 

  • Shall manage delivery engagements end-to-end and manage high visibility and high business impact projects. 
  • Shall oversee the development and technical aspects of delivery as well as sourcing of people, methodologies, and processes of the setups. 
  • Shall monitor key performance indicators for projects being managed by self 
  • Lead planning, estimation and method of controlling project cost.
  • Shall plan and implement strategies to solve significant escalations and mitigate critical risks. Responsible for the quality and timeliness of the deliverables of their respective team. 
  • Identify problems and actionable tasks that enable quick resolution. 
  • Implement Corrective and Preventive actions as and where necessary on the project
  • Ensure SOW deliverables are delivered as per the expected Quality, Schedule and Budget. 
  • Ensure Customer Satisfaction at all given opportunities and at the same time be able to negotiate challenging schedules and timelines. 
  • Be proactive and respond to customer and internal project needs on priority. 
  • Work with the CTO and COO to define and refine best practices at every stage of the software life cycle. 
  • Responsible for choosing and setting up project management tools and techniques in order to organize and manage a project team, identify, analyze and properly respond to project risks, conduct planning and grooming, estimation, tracking, reporting monitoring and communication. 
  • Work with Pre-Sales team and prepare proposals/bids/SOWs/contracts.
  • Accountable for making decisions and establishing solid working relationships within a team, effectively delegate tasks, encourage the team to follow their commitments and hold them together in common purpose toward the right objective. 
  • Shall work closely with various clients to ensure they have the correct resources to achieve the delivery of its technology Projects on time and budget.
  • Identify improvement opportunities and track them to closure. 
  • Inspire and motivate team, conflict resolution and mentoring team members, responsible for resource appraisal. 
  • Support team in career growth with respect to organizational objectives.  effectively recognizes and rewards desirable performances. 
  • Coach and mentor team on various aspects


** Candidates with a background in technical development who aspires to transition into a managerial position can also apply for this role.


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