Member Service Associate

2 weeks ago


Fort Wayne, United States MidWest America Federal Credit Union Full time
Job DescriptionJob Description

Job Summary: Responsible for providing members with efficient, accurate, and friendly services, while promoting other products and services.

Essential Functions:

  • Provide accurate, timely, and courteous service to our members in processing transactions efficiently.
  • Maintain confidentiality of all member information and verify member ID according to CIP procedures.
  • Follow all branch opening and closing procedures.
  • Follow check acceptance procedures and ensure checks balance through Check 21 machine.
  • Process night drop and mail according to procedures.
  • Process draft and ACH stop pays and any fraud documents as needed.
  • Maintain a drawer within Balancing Guidelines.
  • Recognize opportunities and take initiative to cross-sell products and services.

MidWest America Federal Credit Union is an Equal Opportunity Employer


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