Ecommerce Director

This job is on-site in Des Moines, Iowa. If you do not live in or around Des Moines, Iowa relocation will be required.

Position Summary:

The Homemakers E-Commerce Team is responsible for the creation, growth, and optimization of the Homemakers digital experience. We strive to guide the customer's journey from discovery to the point of purchase, and nurture current customers with customized and tailored experiences. We are looking for someone to join us as we continue to lead in the creation of a cohesive brand experience across various customer touchpoints.

As the Director of E-Commerce, you will work with the E-Commerce team and Executive team to optimize and improve the customer experience from acquisition to purchase through our digital channels. This position will manage the E-Commerce team and will be responsible for developing and executing the ecommerce strategy to drive online sales growth, enhance customer experience, and increase brand loyalty. This role requires a strategic thinker with a strong background in ecommerce management, digital marketing, and data analytics. The ideal candidate will have a proven track record of successfully managing and scaling online retail operations within the furniture industry or a related field.

Essential Position Accountabilities:

● Develop and implement the overall ecommerce strategy, including site merchandising, online marketing, customer acquisition, and retention.

● Oversee the day-to-day operations of ecommerce platforms, ensuring optimal performance, user experience, and sales conversion rates.

● Work with cross-functional teams including marketing, IT, customer service, and logistics to ensure a seamless and efficient online shopping experience.

● Analyze sales data, website traffic, and customer behavior to identify opportunities for growth and areas for improvement.

● Manage the ecommerce budget, including setting sales targets, monitoring expenses, and ensuring profitability.

● Collaborate with the Buying team to ensure the online catalog is current, accurately represented, and optimized for sales.

● Monitor industry trends and competitors to stay ahead of the market and identify innovative ecommerce solutions.

● Ensure compliance with legal, regulatory, and security requirements for online transactions and privacy laws.

● Recruit talent for the E-Commerce team to help drive growth and succession.

● Identify, prioritize, and articulate initiatives that can deliver the highest impact.

● Strategize with the Marketing Director to align overall marketing strategies and brand consistency across all touchpoints.

● Manage third-party vendors and negotiate all relevant contracts.

Experience Required:

· Bachelor’s Degree in Marketing, Advertising, or related field

· 10+ years E-Commerce experience

· 3-5 years management experience

· Knowledge of the furniture industry preferred

· Ability to multi-task and carry through with numerous projects simultaneously

· Must possess skill sets that foster talent development

· Able to work collaboratively with other departments or independently

· Excellent interpersonal skills, including strong written & verbal communication skills

· Very organized and meticulous with a critical eye and attention to detail

● Strong analytical and project management skills

● Strategic thinker but can be tactical if need be

● Creative thinker with a vision across multiple platforms & channels

When you join the Homemakers team, you will be part of an established company with a 50-year tradition of providing quality products to our customers, as well as a family and growth-oriented company culture for our employees. You'll find a wide variety of opportunities for development and advancement with Homemakers, as well as set schedule options, competitive pay, and a fantastic benefits package.

Here is just some of what we have to offer our full-time employees:

• Free Company-paid life insurance and disability insurance
• Medical, Dental, and Vision insurance
• 401(k) matching up to half of 8%
• Employee discounts, including at Nebraska Furniture Mart
• 3 Weeks PTO per year
• Paid Parental Leave
• Volunteer Time Off
• Paid holidays
• On-site Starbucks

Post offer background search required. E.O.E.