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Patient Service Rep

2 months ago

Las Vegas, United States Rise Health Services Inc Full time
Job DescriptionJob DescriptionDescription:

  • Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
  • Entering data for patients into an electronic medical record (EMR)
  • Answering patient questions about billing and payments and collect payments
  • Screening incoming calls to provide the proper routing to other departments when necessary
  • Verifying insurance eligibility
  • Accepting lab drop offs from patients
  • Other duties as assigned
Requirements:

  • Previous experience in front office or similar role preferred
  • High school diploma or GED
  • Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
  • Ability to learn and follow HIPAA requirements and respect patient privacy rights
  • Strong organizational and multitasking skills

Oral communication- Speaks clearly and persuasively in positive or negative situations; listens to others without interrupting and gets clarification when needed; responds well to questions

  • Written communication- Writes clearly and informatively; edits work for spelling and grammar
  • Teamwork- Willing to assist others when needed
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status and position.
  • Problem-Solving- Identifies and resolves problems in a timely manner; develops alternative solutions, maintains composure and a professional manner even when dealing with difficult situations
  • Commitment to Company Standards: Follows company procedures: demonstrates ethical behavior in all business dealings