Field Service Technician

4 weeks ago

Milwaukee, United States Intertape Polymer Group (IPG) Full time
Job DescriptionJob Description

Title: Field Service Technician - Industrial

Department: Sales

Status: Salaried Exempt

Position Purpose: Partner with IPG Sales Representative to provide technical sales support and guidance and ensure that effective technical solutions are developed which fulfill the customers' requirements.

Principle Accountabilities

  • Required to be knowledgeable with IPG products (shrink films, protective packaging, tandem bagging system, tape heads, carton closure equipment), features, benefits, capabilities and effectively communicate the IPG value to our customers.
  • Assist in the development, definition and documentation of Technical Sales "best practices" including, but not limited to: RFQ/RFP analysis, value analysis, quarterly review, time studies, annualized cost saving programs, corporate reporting, end user training programs.
  • Partner with sales to identify complex opportunities and appropriate solutions for new and existing customers that match their long and short-term needs and goals.
  • Provide technical guidance and expertise in customer meetings regarding implementation and execution, best practices, products and features, partnerships, etc.
  • Coordinate with internal departments: Sales Management, R&D, Engineering and Operations with clearly defined technical and commercial requirements.
  • Develop strong communication channels between R&D, Product Management, and Sales.
  • Gather sales and customer feedback and requests for product development consideration.
  • Act as a field feedback loop for product development.
  • Proactively improve relations with shrink wrap equipment and stretch wrap equipment suppliers understanding how their equipment works and how our products perform on their equipment.
  • Other duties as assigned.

Essential Skills and Experience

  • 5+ years of experience in the technical resolution of products.
  • Ability to present technical concepts to non-technical people.
  • Strong problem solver with organizational and analytical skills.
  • Strong attention to detail.
  • Strong written and verbal communication skills
  • Well-developed interpersonal and time management skills.
  • Ability to manage multiple projects with minimum direction.
  • Strong team player.
  • Dependable and motivated self-starter.
  • Adaptive to change and tight deadlines.
  • Must be able to travel 70% of the time by vehicle or air travel as required. Must have valid driver's license to operate vehicle.

Job Type: Full-time

Pay: $21.94 - $24.96 per hr

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

License/Certification:

  • Driver's License (Required)

Willingness to travel:

  • 75% (Required)

Work Location: On the road



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