Case Manager I

3 months ago

Council Bluffs, United States Heartland Family Service Full time
Job DescriptionJob Description

Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa. At Heartland Family Service, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF PROGRAM

Heartland Bridges houses two programs, Bridges Transitional Living and Bridges Crisis Care. Transitional Living is a short-term transitional housing program enriched with supportive services designed to assist people with a diagnosed mental health or co-occurring condition while they transition to stability in the community. Crisis Care is a residential stabilization service designed for individuals who need a safe, secure environment for 3-5 days while stabilizing from a crisis after returning to the community where they live.

SUMMARY DESCRIPTION OF WORK

The Case Manager I serves as a direct care staff that provides intensive case management to Bridges transitional living program participants. This role coordinates supportive services designed to meet the needs of the client while working with them to develop a plan for permanent housing. Decision making, problem solving, and highly developed interpersonal skills are critical.

Compensation: between $15.29 and $18.23 per hour (wage is based upon years of experience)
Work Schedule: overnight shifts, (10p.m. to 8:00 a.m.), 40 hours per week

Click here for HFS benefits

MINIMUM QUALIFICATIONS

  • High School diploma or associate degree
  • Two years of experience in human services
  • Valid driver’s license and acceptable driving record

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to crisis care referral calls, assesses individual by gathering information and provides appropriate and accurate application verdict, maintaining strict confidentiality
  • Completes enrollment/intake on eligible Crisis Care clients
  • Develops supportive relationship with clients and responds to client needs during shift
  • Documents client activity per established record keeping procedures
  • Monitors client self-administration of medication and follows procedures of recording
  • Executes full medication count on nightly basis
  • Conducts nightly housing lead searches
  • Psycho-educates clients on life, social and coping skills
  • Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency
  • Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients
  • Demonstrates knowledge of current community and HFS programs and resources to meet client needs
  • Completes monthly client record reviews
  • Conducts client room searches per program protocol
  • Helps ensure room readiness for new clients
  • Orients clients to Bridges protocols and addresses client non-compliance as necessary to create a safe and secure environment for all residents and staff
  • Attends All Staff meetings as scheduled
  • Responsible for maintenance and upkeep of facility
  • Able to work both independently, with little supervision, and as a part of a team
  • Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency
  • Abides by all specific program and Agency procedures, policies, and requirements
  • Cooperates and collaborates with program area staff, volunteers, and other Agency staff
  • Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
  • Create, maintain, and share as appropriate a dynamic self-care plan
  • Essential functions of this job are to be performed on company physical work site
  • Performs other program related duties as assigned

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