Inside Sales Representative/ Customer Service

1 week ago


Marietta, United States Marietta Office Supply Full time
Job DescriptionJob Description

Marietta Office Supply immediately seeks an energetic Inside Sales Representative / Customer Service to join our team The Inside Sales Rep manages transactions with customers accurately and efficiently.

Essential Job Duties and Responsibilities include the following but are not limited to:

  • Greet visitors with a personalized, friendly, and inviting manner when entering or leaving the store.
  • Scan products and ensure pricing is accurate.
  • Collect and or enter payments whether in cash or credit.
  • Manage transactions with customers using cash registers.
  • Answer and direct all incoming calls.
  • Cross-sell products and introduce new ones.
  • Resolve customer complaints, guide them and provide relevant information.
  • Maintain a clean and tidy store and checkout area.
  • Track transactions on balance sheets and report any discrepancies.
  • Handle merchandise returns and exchanges.
  • Maintain and update endcap monthly.
  • Contact customers daily for item pick up.
  • Support outside sales staff by completing research, entering quotes and orders.
  • Maintain all marketing material from all vendors in the Resource Library.
  • Assist with creating flyers and posting on social media.
  • Research and fill all backorders.
  • Complete cold calls and set up appointments for outside sales staff.
  • Complete daily tasks assigned by managers daily.
  • Restock shelves daily.
  • Track usage of items sold, and order/reorder as needed.
  • Sign for and track all deliveries.


Qualifications

  • High School Diploma or equivalent is required.
  • Work experience as a retail cashier or in a similar role in sales.
  • Basic PC knowledge.
  • Familiarity with electronic equipment, like cash register and POS.
  • Good math skills.
  • Strong communication and time management skills.
  • Customer satisfaction oriented.


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