Client Services Specialist

5 days ago

Rockville, United States LCG, Inc. Full time
Job DescriptionJob Description

Location: Rockville, MD (Hybrid)

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

LCG is looking for a Client Services Specialist to perform project operations support for external projects and internal customers. Responsible for providing direct line customers service via phone, email and web help desk software. Provide training on proprietary software to end-user community, requiring knowledge of more than 10 process types with the ability to best judge the correct process type and assign to a client. Responsible for evaluating Federal funding documentation using independent decision-making skills to complete assigned tasks.

Duties and Responsibilities:

· Professionally handle incoming requests from internal/external customers and ensure that issues are resolved both promptly and thoroughly.

· Document service requests and enter into the helpdesk database for tracking.

· Exercise independent judgment to read and evaluate documents against varying sets of criteria and provide data results to various Federal clients.

· Provide customized support defined by project.

· Provide technical support for company products and proprietary software.

· Provide technical training for company products and proprietary software to end-user community.

· Provide internal operations and facilities support as directed.

· Train staff on internal systems

· Train staff on internal and external processes

· Lead internal system enhancement recommendations.

· Lead contributor to maintenance of SOPs.

· Work in a fast-paced environment, interfacing with senior management.

· May be required to work flexible hours and weekends as apply.

Requirements:

  • 5+ years of customer service and administrative experience
  • Associate degree in Business Administration, Communication, or a related field (or equivalent experience)
  • Strong customer service skills and positive personality
  • Strong oral and written communication skills
  • Strong analytical and problem-solving skills.
  • Ability to self-start and be proactive in resolving issues.
  • Capable of providing feedback to improve processes.
  • Ability to work on and complete tasks under timeline pressures, while maintaining attention to detail
  • Ability to manage multiple tasks at one time.
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Preferred: Experience in federal grant review process

Compensation and Benefits

The projected compensation range for this position is $60,000 to $90,000per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

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