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Service Advisor

4 months ago

Broken Arrow, United States Jim Norton Ford Full time
Job DescriptionJob Description

Are you a people person that enjoys working in a fast-paced team environment? Do you appreciate excellent customer service? Do the mottos “Make Today Great” and “Do It Now” describe your attitude?

Then we want to talk to you

We are looking for highly motivated team members who are eager to learn in the dynamic world of automotive sales and service.

The Norton Family has been handling Oklahoma’s automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement  All you need is the same commitment to excellence we have for our customers

Compensation is competitive and based on experience

Benefits

  • Competitive compensation and bonus opportunities
  • Medical, Vision, Dental 
  • 401k
  • Group Life Insurance 
  • Flexible Spending Account
  • Paid Vacation

Responsibilities

  • Attitude is everything—greet service department customers promptly and courteously
  • Listen to each customer and clearly articulate repair needs to techs
  • Upsell recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adherence to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure that all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Physical Requirements 

  • The physical requirements of the position are Light to Medium Work.
  • Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
  • Constant:  Standing, walking, talking, hearing, and typing.
  • Frequent – Repetitive motion.
  • Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting (~15-20 lbs.)

Physical Working Conditions

  • This position is subject to inside and outside environmental working conditions including but not limited to:  temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership.

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.