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Chief Engineer
1 month ago
We are seeking a highly experienced, mature, articulate, and bi-lingual (Spanish and English) hospitality professional to manage the operations of our Engineering department to ensure superior guest service, safety, productivity, and product quality for a stunning, small luxury hotel in West Hollywood. The Director of Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel. In addition to that the candidate is also expected to be very hands on on a daily basis and to be leading by example, when it comes to training new skills to his/her team.
DUTIES & FUNCTIONS
* Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.
* Create, approve and post all Engineering staff schedules according to Hotel standards.
* Create and adhere to annual budget for department.
* Develop financial forecasts and actively participate in monthly profit/loss review meetings.
* Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
* Develop, implement and manage the Engineering Department’s annual and long term goals.
* Ensure the hotel is in compliance with all local, state and federal laws.
* Create and implement a preventative maintenance program for all hotel equipment.
* Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards.
* Ensure that room maintenance requests are handled in a prompt and courteous manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
* Assist as necessary with special projects and renovations.
* Actively participate in energy conservation programs.
* Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
* Ensure compliance with the Americans Disabilities Act (ADA).
* Administer all vendor contracts controlled by the engineering department.
* Support and participate in all hotel programs.
* Reports to the General Manager and is a member of the Executive Committee.
REQUIREMENTS:
* At least 5 years of progressive facilities management experience in a hotel or a related field
* HVAC, electrical, plumbing, boiler operations and general maintenance skills required.
PHYSICAL REQUIREMENTS:
* Long hours sometimes required.
* Heavy work. Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, and pull or otherwise move objects.
* Travel related to company business sometimes required.
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