Client Relations Specialist

3 weeks ago

Omaha, United States Godfather's Pizza Full time
Job DescriptionJob Description

JOIN DA CREW Be A Part of The Family

Godfather’s Pizza, Inc. is looking to fill the role of Client Relations Specialist

What makes us “Uniquely Godfather’s Pizza?” Our values Family First, High Work Ethic, Honesty, and Fun The connotation of the name “Godfather” implies family and caring.


POSITION SUMMARY

This position will display outstanding leadership skills, provide coaching and direction, and drive sales and operational compliance while building a strong relationship with assigned franchisees to improve their restaurant operations, local store marketing execution, and long-term profitability

ESSENTIAL FUNCTIONS

  1. Execute the company’s strategic plan and enforce marketing and operational performance standards.
  2. Be knowledgeable on the franchise disclosure document (FDD) to uphold and enforce all requirements.
  3. Conduct operational and marketing evaluations, to include assisting franchisees in identifying business opportunities and finding solutions to sales and operational shortcomings.
  4. Ability to adapt to a dynamic work environment and manage time effectively to balance work demands with personal well-being.
  5. Craft location-specific business plans for all assigned locations and update annually.
  6. Regularly contact all assigned franchisees to review sales, marketing, service standards, product quality, training and safety, and new location opportunities.
  7. Sell assigned franchisees on the importance of participating in both national quarterly promotions and other promotions as available.
  8. Ensure that all franchisees have a working knowledge of, and are utilizing, the marketing tools available to them.
  9. Present effectively to internal teams and franchisees, fostering buy-in for initiatives, strategies, and sales plans.
  10. Sell assigned franchisees on using current technology in their business and demonstrate a working knowledge of each, with the ability to troubleshoot basic operational questions. This includes:
    1. SpeedLine point-of-sale system
    2. Paytronix online ordering system
    3. Loyalty program
    4. The Informant online training portal
    5. Action Card customer service/site inspection app
    6. Other systems as introduced
  11. Effectively communicate changes in the company’s procedures.
  12. Prevent store closings.
  13. Documentation of contacts in D365, required visit reporting and monthly status reports.

WORK SCHEDULE

Given the travel as well as the days and hours of the franchised locations, this position may result in longer hours and weekend work that may extend beyond the traditional 8 am to 5 pm.

POSITION QUALIFICATIONS

  • Bachelor’s Degree preferred
  • 3-5 years of FBC experience in a QSR environment
  • Proficient with Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • Valid Driver’s license and acceptable driving record
  • Ability to communicate effectively
  • Detail oriented and professional
  • Excellent planning and organizational skill

THE PERKS FOR YOU:

  • Medical, Dental, and Vision Insurance
  • Voluntary benefits such as Short-term Disability, Long-term Disability, Accident Insurance, and Critical Illness Insurance
  • 401K with employer matching
  • Vacation Pay
  • EAP Program
  • Tuition Assistance
  • Employee Discount
  • Fun atmosphere and culture

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