Customer Service Manager
2 weeks ago
We are a successful, fun, and fast-growing multi-line Insurance Agency and we are seeking a Customer Service Manager to help provide exceptional customer service to our existing clients. Strong communication skills, attention to detail, and a customer-centric approach are essential for success in this role.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Life Insurance
Mon-Fri Schedule
Evenings Off
Flexible Work Location
Responsibilities
Respond efficiently to customer inquiries via phone, email, and text
Maintain daily Alerts as they relate to missing required docs and late pays
Provide exceptional service to clients, answering questions and promptly resolving issues
Develop and maintain strong relationships with clients to ensure retention and satisfaction
Collaborate with team members to be on the lookout for opportunities to help achieve sales goals
Requirements
Prior Insurance industry experience
Must have Personal Lines, or P&C Insurance license to be considered
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