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Shift Manager

3 months ago

McLean, United States Cole Hospitality Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance


Position Summary
The Shift Manager is responsible for assisting the General Manager with executing the store operations during their scheduled shifts. The Shift Manager delegates tasks with team members to ensure that they are maintaining Paul BRM Customer Service Standards as well as, carry out all operating policies and standards.
Position Task
  • Delivers optimal customer service to all customers by connecting with the customer. They are to discover and respond to customer needs.
  • Assists in ensuring a safe working environment throughout the facility for all employees.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Assists in monitoring employee (Barista and Cook) productivity and provides suggestions for increased service or productivity.
  • Responsible for the supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
  • Follows health, safety and sanitation guidelines for all products.
  • Performs day-to-day assignments in addition to supervision duties.
  • Communicates effectively with the General Manager, Management Team regarding all matters as need.
  • Other duties as assigned by management
Qualifications/Requirements
  • Highschool Diploma or GED
  • 1-2 years of Customer service experience in a retail or restaurant environment
  • Minimum 6 months of experience in a position that required meeting operating policies and standards that included but no limited to, quality beverages and food products, store safety, etc.
  • Ability to read, write and speak English proficiently
  • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • Strong communication and interpersonal skills with the ability to work across functional groups in a positive and collaborative manner
  • Ability to handle large work volumes requiring a high degree of accuracy and be highly organized
  • Detailed oriented and strong work ethic
  • Ability to set and handle multiple priorities, adapt to changing situations quickly, follow instructions, schedules and timelines
  • Able to work in a fast-paced, challenging environment