Customer Service Specialist

Local HVAC company in Sagniaw County, Michigan is looking for a dynamic Customer Service Specialist / Service Dispatcher to join our team, someone with a passion for serving customers, stellar communications skills, and proven ability to multi-task in high-volume environments. This position is the initial contact to our clients, customers, technicians and office staff, and plays a vital role through providing administrative support.

Job Title: Customer Service Specialist / Service Dispatcher

Pay Range: $16.00 - $18.00 per hour depending on experience + Spiffs

Benefits:

• 80% medical coverage for employee and dependents
• Paid Vacation
• 6 Paid Holidays
• 401k with company match
• $15,000 Life insurance

Work Hours: Monday through Friday, 7:00am to 3:30pm

Primary Job Function: Answer incoming calls. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information.

Required Qualifications:

• High school diploma or equivalent
• Pass background check & drug screen
• Two years related experience and/or training in customer service, scheduling, dispatching, or equivalent combination of education and experience
• Stellar customer service skills
• Aggressive self starter
• Excellent and interpersonal communication skills
• The ability to juggle multiple priorities in a fast paced environment
• The ability to cultivate and maintain strong relationships with clients and technicians
• A clear and professional speaking voice as phones are a huge part of the position
• The ability to type 40 + WPM with accuracy
• Data entry, filing, and other general office duties
• Knowledge of MS Outlook, MS Office Suite, specifically Word, Excel, and Adobe
• Strong organizational skills and high attention to detail
• General sales skills and aptitude
• Must be punctual daily

Desired Qualifications:

• Experience in HVAC or similar industry
• Geographical knowledge of service area