Field Service Technician

4 weeks ago

Kansas City, United States UltraSource LLC Full time
Job DescriptionJob Description

Come join our team as a Field Service Technician in an organization where helping customers is its number one goal, we want to hear from you.

Since our founding in 1883, UltraSource has served the processing and packaging equipment needs of thousands of companies worldwide in the meat and poultry, seafood, produce, dairy, medical and pharmaceutical industries. Our comprehensive offering includes hundreds of products that enable us to custom tailor equipment solutions that meet the production line objectives, labor goals, budget constraints and brand image of our customers.

Sign on Bonus $1,500

Mon-Fri 8AM-5PM

Duties and Responsibilities:

  • Provide technical support for equipment in-house and at customer locations including installations, training, repair, and customer support.
  • Performs installations and training of all product lines at customer's facility to ensure full functionality according to specifications.
  • Investigate and resolve customer reports of technical issues with equipment and eliminate future operational or service difficulties.
  • Coordinate problem resolution with parts, engineering, manufacturing, and other personnel.
  • Maintains accurate records of Service Reports, expenses, billable hours, and trip reports. Documents cases in CRM database in a timely fashion.
  • Provides a communication link between the customer and the company to help ensure that technical support and effective service is provided to the customer.
  • Must be able to travel 50 - 70% of the time.

Education and/ or Experience

  • Certification from college or technical school; or a minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
  • Vocational training or apprenticeships in electrical and mechanical skills, industrial control systems, PLC relay logic and 3 phase motors preferred.
  • HVAC certification a plus.
  • CRM software and MS Office (word, excel, outlook)
  • Knowledge of Microsoft Dynamics software a plus.
  • Bi-lingual/Spanish capabilities a plus, but not required.

Benefits:

  • Medical, dental, vision plans
  • 401k with company contribution
  • Voluntary benefits: life, disability, accident and critical illness
  • Life Insurance
  • PTO and Personal Days

To learn more about what we do visit our website at:

www.UltraSourceUSA.com

UltraSource is an Equal Opportunity Employer

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