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Community Manager
3 months ago
Are you stuck in a stagnant JOB? Are you feeling uninspired by your work? Then you just need to find your way. Our mission is to bring unity, faith, and compassion to our community. Our mission is why we wake up excited for the challenge of changing an entire industry.
It’s why we work 40 hours a week. We come to work to serve thousands of neighbors within the Central & North Regions of California.
We strive to enhance the community experience forever, and it all starts with our TEAM.
If what you’re doing isn’t giving you a sense of purpose and you want to join our quest to change an industry, apply today
About Unity, Inc.:
We are an HOA Management company founded in 1979 and rebranded to Unity, Inc. in 2020, owned by Sal Silva.
We have over 40 team members who are 100% dedicated to our mission and making a difference.
We service the entire Central & North Regions of California, and our headquarters are in Fresno, CA.
And by the way, we are not stuffy or corporate around here.
Here are some of the perks and benefits at Unity, Inc.:
Paid week off in December to observe the holiday season
A 401(k) match of 4% after 3 months as a team member
Health insurance on day 90
One fully paid workweek to volunteer for your favorite charity or nonprofit.
Generous PTO and paid sick time off.
We prioritize work-life balance with health and wellness days and remote work opportunities.
Business casual dress work environment.
It is a calling, and we are on a mission to bring UNITY and FAITH to an entire industry.
Our community managers perform functions to manage, direct, and provide leadership to multiple assigned properties/books of business. Community managers ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems among communities while working within the limits of established policies.
What Winning Looks Like:
- Provide management and leadership to assigned properties and book of business.
- Collaborate with the Director of Community Management to develop goals and communicate established goals.
- Ensure the goals and needs of the properties, company, and its customers are consistently met.
- Align resources to work assignments and processes to meet business requirements and contract requirements.
- Provide leadership and direction and assist in the investigation and resolution of internal and external problems and concerns.
- Partner with Director of Community Management, Board of Directors, and internal departments to develop and lead the introduction and integration of new programs, services, and initiatives.
- Act as liaison to ensure quality service is delivered, that Board expectations are met, and to assist in prompt response and resolution to questions/problems.
- Establish and maintain a positive relationship with homeowners, the Board of Directors, and internal departments to ensure a high level of resident service and achievement of company and property goals and objectives.
- Maintain knowledge and understanding of the contracts between the associations and Unity, Inc. Property Management.
- Ensure all contractual obligations are being met based on a book of business.
- Performs inspections of all common grounds no less than our contractual obligation amount, taking note of any deficiencies followed by the preparation of action plans for the entire book of business.
- Process architectural control applications and close them out promptly.
- Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
- Maintain open communication and provide timely action updates to the Board and residents.
- Create, maintain, and upload a wide variety of information to our software systems including but not limited to work orders, signed meeting minutes, and Monthly Management reports for the entire book of business.
- Fulfill all company compliance expectations throughout the year.
- Maintain a calendar of meetings and events and initiate and /or attend a wide range of internal and external meetings.
- Prepare and conduct a wide range of presentations as needed.
- Provide financial support with a wide range of functions.
- Recommend and manage multiple budgets for the functional area of responsibility based on a book of business.
- Monitor expenses, initiate cost reduction programs and negotiate prices with vendors.
- Ensure property expenses are maintained within budget.
- Prepare bid comparison analysis and prepare and use the Request for Proposal for bid solicitation.
- Maintain awareness of changes in rules, statutes, or regulations and communicate changes to staff.
- Update Association’s communications and ensure current information is displayed on the association boards and websites.
- Prepare associations newsletters and/or other communication with owners and residents as required.
- Participate in the development of Standard Operating Procedures and maintain existing procedures.
- Review processes and ensure they are in compliance with the current statute.
- Prepare, maintain, and submit a wide range of reports, contract lists, presentations, documents, and manuals as required.
- Maintain accurate records, files, and communications pertinent to the Associations and maintain up-to-date equipment maintenance logs and emergency shut-off procedures book.
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
90% of the duties are from 8-5 p.m., M-F; however, there are occasional evening responsibilities 2–5 times per month.
Skills Needed to Win:
- Knowledge and ability to apply California Statutes and Community's documents.
- Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements.
- Excellent organization, motivation, leadership, management, and interpersonal skills.
- Critical thinking, complex problem solving, judgment, and decision-making ability.
- Ability to apply a comprehensive knowledge of a particular field of specialization to the completion of difficult assignments.
- Excellent customer service skills.
- Strong verbal and written communication skills. Ability to communicate and provide guidance to all associate levels.
- Strong presentation skills.
- Ability to read, analyze and interpret technical procedures and/or regulations.
- Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.
- Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, PowerPoint, and Outlook. Proficiency in researching the Internet.
- Experience with Salesforce is a plus.
- Ability to work with sensitive or confidential information.
- Demonstrated experience managing large, complex accounts or projects.
- Ability to meet deadlines and work well under pressure.
- Ability to work well in a team environment as well as independently.
- Must be self-driven with the ability to identify, plan and prioritize business opportunities.
- Ability to respond to emergencies within the established timeframe.
- Ability to adjust to changing circumstances.
Education & Experience:
A bachelor's degree in business or a related field from an accredited college or university, and three years of experience in property operations, hospitality, or construction; or an equivalent combination of education and experience Community Association Management experience is a PLUS but not required
Salary:
The range for this role considers a wide range of factors in making compensation decisions, including but not limited to skill sets, experience, training, licensure, certification, and other business and organizational needs. Compensation decisions are based on the facts and circumstances of each case. The current range is a reasonable estimate.
