Client Experience Ambassador
4 weeks ago
Client Experience Ambassador
Are you passionate about mental health and making a positive impact on people's lives? Do you possess exceptional communication and empathy skills, and thrive in a supportive and compassionate environment? If so, we have an exciting opportunity for you We are a leading mental health provider seeking a dedicated and enthusiastic Client Experience Ambassador to join our dynamic team.
Why Intermountain?
Over 100 years ago, our organization was founded on the belief that we can make children’s lives better. Today, we still believe that. At Intermountain, we have pioneered a treatment model that meets people where they are developmentally and structures a treatment plan based on trust and relationships. We want our clients to thrive and grow, and we want that for our coworkers too. At Intermountain, you will find a supportive culture that nurtures growth and learning. We are tenacious in our pursuits, curious about our work, and quick to extend grace to ourselves, one another, and those we serve.
You:
Start each day knowing you are part of someone’s healing journey
Provide hope to people working to improve their behavioral and mental health
Bring your authentic self to work every day in a space that embraces diversity and inclusion
Get to decide where this job takes you. We have opportunities for growth and change
We:
Want you to enjoy coming to work each day and feel purpose in the job you do
Understand that life happens. We will work with you to make the job work for you
Hope to see you thrive and grow
Realize your happiness is key to how you show up and serve our clients each day
A day on the job looks like:
Provide Exceptional Client Support: Serve as the frontline representative of our mental health providers, ensuring that clients receive the highest level of care, understanding, and support. Respond to inquiries, requests, and concerns with compassion and empathy, ensuring that each client feels valued and heard.
Appointment Coordination: Facilitate scheduling and coordination of appointments between clients and mental health professionals, ensuring seamless communication and timely access to care.
Relationship Building: Cultivate strong relationships with clients to understand their individual needs and provide personalized assistance throughout their journey with our mental health services.
Client Advocacy: Act as a dedicated advocate for our clients, ensuring their voices are heard, and their concerns are addressed by the appropriate teams within the organization.
Enhancing Service Delivery: Collaborate with internal teams to gather client feedback, suggestions, and concerns, contributing to the continuous improvement of our services and the overall client experience.
To be successful in this role, you will need:
Educational Qualifications: A minimum of a high school diploma or equivalent.
Technology Proficiency: Comfortable using software and digital tools to schedule appointments, manage client information, and communicate effectively.
Excellent Communication Skills: Strong verbal and written communication skills to effectively engage with clients, colleagues, and other stakeholders.
Organizational Skills: Detail-oriented and able to manage multiple tasks efficiently to ensure smooth client interactions.
Empathy and Compassion: A deep understanding of the challenges faced by individuals dealing with mental health concerns and the ability to provide support with kindness and empathy.
Adaptability: Able to thrive in a fast-paced and evolving environment, embracing change as an opportunity for growth.
Team Player: Willingness to collaborate and work as part of a supportive team, contributing to a positive and inclusive work culture.
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