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Commercial Cleaning Franchise Support/Business Consultant

2 months ago

Oklahoma City, United States JAN-PRO of OKC Full time
Job DescriptionJob Description

Job Summary:

JAN-PRO Franchise Development is seeking an experienced and dedicated candidate with over 5 years of custodial management experience, specializing in hard floor and carpet care, for a full-time Business Consultant role in Oklahoma City, Oklahoma. In this role, you will provide exceptional customer service and support to our franchisees and their clients, acting as a liaison to ensure franchisees have the necessary resources and guidance to run their businesses successfully. Your responsibilities will include assisting franchise owners, imparting knowledge and skills for excellent customer service, and addressing any concerns or issues to ensure client satisfaction.

Compensation & Benefits:

This position offers a competitive salary of $40,000 to $45,000 per year, paid biweekly, $3,500 quarterly bonus potential. In addition, you will be eligible for a comprehensive benefits package including,  company car, medical, dental, paid time off and a retirement savings plan.

Responsibilities:

• Act as a primary point of contact for franchisees, providing support and resources for their business operations.

• Ensure franchisees are adhering to company standards and policies, providing guidance and coaching when necessary.

• Monitor franchisee performance and provide recommendations for improvement.

• Conduct regular site visits to franchise locations to assess operations and provide feedback.

• Develop and maintain positive relationships with franchisees.

• Address and resolve any issues or complaints from clients in a timely and professional manner.

• Communicate with clients to ensure their satisfaction with services and identify opportunities for improvement.

• Collaborate with other team members to develop and implement effective strategies for enhancing customer satisfaction.

Requirements:

• Bachelor’s degree in business or a related field preferred.

• Minimum of 5 years in custodial management.

• Strong communication and problem-solving skills.

• Ability to build and maintain positive relationships with franchisees and clients.

• Proficient in Microsoft Office and experience with CRM software preferred.

• Willingness to travel regularly "locally" for site visits and meetings.

• Bi-Lingual (Spanish)  preferred

• Training of JAN-PRO Certified Business Owners.

EEOC Statement:

JAN-PRO of OKC is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.