Customer Service Representative

4 weeks ago


, United States Facilities Management Full time
Job DescriptionJob DescriptionIf you're enthusiastic, driven, and prepared to embrace a new challenge, we extend an invitation for you to explore the available positions. At our company, we prioritize diversity, ambition, and a willingness to learn above all else. We are seeking your fresh perspective and passion to contribute to our innovative team.

Our Company is currently looking for a Customer Service Representative. In this position you will be making a difference each and every day.

Job Summary:
The Customer Service Representative (CSR) will be responsible for providing excellent customer service during phone calls and e-mail correspondence with customers. Required weekend and evening shift hours will rotate between all Representatives.

Major Duties and Responsibilities


  • All CSRs will be prepared to take calls.
  • Ensure all potential job leads are being contacted and moved to the correct status
  • CSRs will be responsible for fielding all incoming service calls during business hours and notated/assigned on-call hours.
  • The CSR is responsible for not only receiving the necessary information of a lead or job, but also coordinating the appointment(s) on the different offices calendar so that it optimizes business operations. This will be for both first time and repeat service appointments.
  • Excelling in customer service and communication is a necessary trait of a CSR.
  • Ensure that all daily updates and customer communication is recorded and documented in the company's designated software.

Company Benefits
  • 401k +matching
  • Medical/Dental/Vision
  • Generous PTO policy
  • Training & Development
Compensation: $20.00 - $24.00 per hour



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