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Customer Service Representative
4 weeks ago
Our Company is currently looking for a Customer Service Representative. In this position you will be making a difference each and every day.
Job Summary:
The Customer Service Representative (CSR) will be responsible for providing excellent customer service during phone calls and e-mail correspondence with customers. Required weekend and evening shift hours will rotate between all Representatives.
Major Duties and Responsibilities
- All CSRs will be prepared to take calls.
- Ensure all potential job leads are being contacted and moved to the correct status
- CSRs will be responsible for fielding all incoming service calls during business hours and notated/assigned on-call hours.
- The CSR is responsible for not only receiving the necessary information of a lead or job, but also coordinating the appointment(s) on the different offices calendar so that it optimizes business operations. This will be for both first time and repeat service appointments.
- Excelling in customer service and communication is a necessary trait of a CSR.
- Ensure that all daily updates and customer communication is recorded and documented in the company's designated software.
Company Benefits
- 401k +matching
- Medical/Dental/Vision
- Generous PTO policy
- Training & Development
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