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Sales/Enrollment Representative/Specialist
3 months ago
Ideal candidates would exhibit Pacific Edge's core values of
- maintaining open and honest communication
- being whole heartedly approachable
- being willing and able to learn & grow
- becoming a part of our community
- performing with consistent quality
- doing the right thing
This position is in the Enrollments Department and works closely with our Sales/Enrollment Manager and Sales & Marketing Director. Our Enrollments Department can be seen as similiar to sales departments you may see within gyms or health clubs, but we are more focused on helping our customers get enrolled into classes that best fit their individual needs rather than being focused on the sale. We are key to creating a positive first experience for the families we serve, so our priority is to make sure we are wholeheartedly taking their best interest into account when finding the proper enrollment for them.
Daily Tasks & Responsibilities:
- Greet & tour all Walk-in leads, First Time Members, or previous members that have come back
- Call & Email any new Leads that come in from all sources
- Send first day, trial day, or we missed you on your first day emails to leads
- Enroll members into the class that fits them best
- Collect payment methods & charge accounts upon enrollment
- Make members aware of our policies & closures upon enrollment
- Assist members in downloading & using our app
- Work with managers to set goals & create or update policies & procedures
- Engage with customers (adults & children) in a friendly and professional manner
- Book Enrollment Appointments on the Appointments Tab on iClassPro with Leads who call over the phone & want to come in
- Loves to talk to all types of people & assist them in finding what they need & want
- Detail-oriented self-starter who can work independently as well as part of a team
- Strong self-management skills, productivity minded, and highly accountable
- Experience in sales & customer service preferred by not required
- Ability to work accurately and efficiently in high stress situations
Salary Range: $16.00 to $22.50 per hour
Benefits:
- Discounts on tuition & events for immediate family members
- Employee discount on Pacific Edge Pro Shop merchandise
- 2 free uniform apparel items upon hire and an additional free apparel item upon completion of a 60-day training probationary period
- iClass credits awarded annually for use towards our snack bar, Pro Shop merchandise, and services
- Crunch Fitness membership discount
- Access to supplemental insurance as well as a 401k plan (upon eligibility; restrictions apply)
- Full time employees are eligible for Medical/Dental/Vision
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