IT Generalist

CFD Research's Information Technology group supports a broad set of internal staff, including highly technical research and engineering staff. In this role, the candidate will split their time between our Huntsville office, and a remote office in the Scottsboro area. They will support the set up and maintenance of workstations and network infrastructure. Candidate will also assist in implementing, preserving, and maintaining CMMC security standards while consistently following operating procedures. Candidate will follow the installation through to be sure no components of the install or are missed and all user needs are met. Candidate must ensure all work is done at a professional level in functionality and appearance.

The candidate will be an initial point of contact for troubleshooting end-user related issues as well. The candidate should demonstrate an ability to provide customer-focused service to the internal staff, maintain a professional demeanor, and manage users' expectations. This is accomplished through providing IT solutions to meet end-user needs while managing internal operating & security requirements.

Primary Duties and Responsibilities:

• Provide courteous and professional support to users and internal stakeholders
• Coordinate set up of computing resources and installation of required software
• Efficient, timely, and effective response to internal user requests for support/troubleshooting while adhering to internal operating procedures
• Maintain smooth operation of multi-user/multi-platform computer systems for desktops and server environments
• Monitor and manage system resources, (e.g., CPU usage, disk usage, and response times) to maintain operating efficiency
• Perform systems security administration functions, including creating user profiles and accounts and other tasks as needed
• Other duties may include maintaining system documentation, tuning system performance and allocating mass storage

Requirements:

• Candidate must be a US Citizen
• Must be able to acquire and maintain a security clearance
• Position requires at least a High School Diploma (or equivalent) and 3 years of experience in Network Administration, PC Support and/or Help Desk environment
• Knowledge of Windows operating systems, Hyper-V, Microsoft 365 Suite, Windows Domain architecture, Information Technology Security, Routers and Firewalls, and effective knowledge of both wired and wireless Local Area Network technologies. Linux experience is a plus.
• Candidate must be able to demonstrate an ability to troubleshoot computer workstations and servers, basic application and networking issues in small/medium business environments.
• Experience with support of varied Microsoft network environments.
• Understanding of CMMC guidelines strongly preferred.

Location: This position is 100% onsite located in the Huntsville area, and Scottsboro area.

About CFD Research: Since its inception in 1987, CFD Research has been a technology leader in engineering simulations and innovative designs. CFD Research has worked with government agencies, businesses, and academia to provide innovative solutions within the Aerospace & Defense, Biomedical & Life Sciences, and Energy & Materials industries. CFD Research has earned multiple national awards for successful application and commercialization of innovative technology prototypes, multi-physics simulation software, multi-disciplinary analyses, and expert support services. CFD Research's impressive three-year growth rate was high enough to recognize the company in the Inc. Magazine's 5000 for the second year in a row.

Benefits: CFD Research offers competitive salaries and excellent employee benefits, including an employer matching 401(k) and Employee Stock Ownership Plan (ESOP). CFD Research offers a highly competitive insurance package, including medical, vision, and dental insurance. We offer company paid leave, compensation time, parental leave, long-term disability, accidental death and dismemberment, and life insurance. Performance appraisals occur twice a year and annual pay increases are based upon corporate goals, personal development, performance, and outstanding achievements. In addition, group and individual bonuses are awarded for exceptional performance.

CFD Research is an EO employer - Veterans/Disabled and other protected categories