Cashier

Job DescriptionJob DescriptionPosition Summary
The primary responsibilities of the Cashier position are to maintain outstanding customer service, uphold our Mission and Core Values, generate sales, merchandise product, and support the store management team. Cashiers embody our customer-first philosophy and are essential in delivering the best customer shopping experience possible.
Cashiers are to maintain helpful customer service, process sales quickly, accurately, and efficiently, and cash register operations.

Major Responsibilities
The major responsibilities for this position include:

Exemplify the core values of Nelsons Hardware in all daily actions.
Ensure each customer receives outstanding service by using the S.A.L.E.S process and being Ace Helpful.
Greet customers as they enter the store
Answer phone calls
Tactfully and pleasantly deal with customers
Maintain awareness of all promotions and advertisements
Accurately and efficiently process transactions at the register including issuing receipts, refunds, credits or change due to customers. Maintain orderly appearance of register area and supplies stocked
Perform other tasks as assigned from time to time by store management
Solicit customers to open an Ace Rewards card Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Responsive of safety issues
Conscious of shoplifting activity
Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
Answer customers questions and provide information on procedures and policies, including Ace Rewards.

Minimum Requirements
The minimum requirements for this position include the following:

Education/Training: High School degree or GED, some college preferred
Experience in a retail environment either in cashier, sales, or back office
A commitment to service, excellence and customer satisfaction
Skills/Knowledge: Ability to process information and/or merchandise through register system
Ability to communicate with associates and customers
Solid team player with excellent interpersonal skills with a strong willingness to learn
Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus
Exceptional organizational ability, high attention to detail, and ability to multi-task
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements
The minimum physical requirements for this position include:
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing all functions as set forth

(Job responsibilities may change based on the needs of the business.)

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