Customer Service
3 weeks ago
What you bring to the team:
You are a self-motivated, problem solver that understands his/her salary can grow exponentially as the agency grows. Youre Bi-lingual Spanish/English, and comfortable providing high quality customer service in either language. (sometimes both at the same time) You enjoy working in a family oriented, fast paced environment and a desire to foster long term relationships with clients and team members. A team player with a competitive spirit and an eagerness to learn and improve. You take pride in providing value & building trust within the Latino community specifically around our core pillars of Education, Confidentiality, and Quality Customer Service along with the greater community at large. Preference to those with experience working with Agency Matrix or other CRM, providing non-standard insurance, strong computer (google docs, MS Office) skills, and an ability to identify cross selling opportunities.
What we bring:
A well-established multi-service agency that has been a valuable community resource in Sunnyvale, Santa Clara, and beyond for over 25 years. Long term growth opportunities with the ability to shape this position as your own by achieving target goals consistently. Personal mentorship from forward thinking, modern best practice agents with over 100 years of combined experience who understand your success is the agencys success Supportive, family like team atmosphere in a professional office setting. Base Pay + Commissions & Bonuses
The expectations in this role:
In person customer service, sales, underwriting and record keeping. Educate clients ethically on auto, home, renters, & small business insurance options. Communicate clearly with clients when quoting prices & financial options and complete sales with extraordinary customer service. Service existing accounts, answer questions, and provide accurate information to ensure clients can make the best decision for their families. Help identify cross-selling opportunities across our agency service matrix. Punctual with a professional attitude.
Schedule:
Hours: Full Time, 40 Hours/week
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