Gate Supervisor

Lake Point Sports Position Description

TITLE:

Gate Supervisor

DEPT/LOCATION:

Guest Experience Team Member / LakePoint Sports, Greater Atlanta

REPORTS TO:

Director of Operations and Guest Experience

DIRECT REPORTS:

Guest Experience Manager

STAUS

Part-Time Non-Exempt

DATE (last revision):

February 10, 2023

Summary and Attributes:

LakePoint is seeking individuals who want to play a key role in providing an excellent guest experience throughout Food & Beverage, Operations, and Facilities. Team Members will have the opportunity to grow and develop their skillset through their advancement within our Guest Experience Team. This is an excellent opportunity to share your expertise, while learning more about a growing and exciting sports and entertainment organization that values your initiative, creativity, and dedication. Successful candidates will be able to demonstrate a strong commitment to teamwork, guest experience, and represent LakePoint’s ethical principles.

Duties and Responsibilities:

• Maintain premium guest experience.
• Serve as the main contact of gate operations regarding any issues or concerns during scheduled shifts.
• Responsible for the supervision of opening/closing gate procedures.
• Ensure that company policies are enforced. Participate in company safety initiatives and implement robust action plans to address safety issues in the area of responsibility.
• Provide an exceptional guest service through elevated language, timely transactions, and a clean work environment.
• Serve as on-site facilitator to onboarding team members for orientation, training, on-job training, and performance tracking.
• Analyze team member performance and assist in implementing plans, procedures, and strategies to further team member development.
• Reporting of daily operations and guest feedback.
• Work alongside the company’s mission, vision statement, purpose statement, and values.
• Analyze process workflow, team member and space requirements and equipment layout; implement changes.
• Professionally handle emergency situations and make sound judgment decisions.

Qualifications:

• Must be able to work weekdays, weekends, and holidays as needed.

• Must have a valid Georgia Driver’s License.

• Must be able to follow all policies and procedures.

• Excellent mathematical, multitasking, and computer skill

• Able to prioritize, and manage time efficiently

• Must possess a positive attitude and reflection of our CHAMPIONS values

Education: Not Applicable

Experience: Customer Service (preferred)

Work Environment:

Work areas may be in outdoor or inside facilities, meaning weather elements may affect surroundings. Most work takes place in an outdoor setting in a variety of weather conditions while standing, walking, bending, and lifting for long periods of time. Employee may operate a variety of small and medium equipment on a regular basis.

NAME:

SIGNATURE:

DATE:

LakePoint is an equal opportunity employer. It is LakePoint’s policy to not discriminate against any employee or any applicant for employment because of age, race, religion, color, gender, handicap, sex, disability, sexual orientation, past or present military service, or national origin.