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Childcare Business Manager

3 months ago

Fort McKavett, United States The Learning Experience #218 Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Business Managers at The Learning Experience are responsible for the smooth operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

ESSENTIAL FUNCTIONS


BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

Answering phone, scheduling appointments and coordinating schedules
Schedule meetings, conferences and appointments
Organize the office layout/decor and cleanliness.
Provide general support to teachers.
Assist in the onboarding process for new hires.
Must be willing to step into a classroom for covering lunch breaks.
Address parents questions and concerns
Responds to emails, queries.
Create and update records ensuring accuracy and validity of information.
Maintain trusting relationships with parents and team members.
Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
Manages all vendor relationships- regular facilities maintenance and technology support.
In partnership with Center Director, conducts team meetings to communicate important information and set a direction.

CUSTOMER ENGAGEMENT

Implements local marketing activities as per corporate marketing calendar and curriculum theme.
Effectively uses social media channels for parent engagement and retention.
Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers.
Maintains the lead tracking portal and customer database.
Coordinates the registration process and maintains customer and employee information in center systems.
Responsible for communications to families (newsletters)
Plans and manages budget for "parent pleasers."

DESIRED QUALIFICATIONS


Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
1+ years childcare or education industry experience
Demonstrated highly effective organizational, time management, and multitasking skills.
Bachelor's degree preferred.