![Avantic Lodging Enterprises](https://media.trabajo.org/img/noimg.jpg)
Guest Services Agent
2 months ago
EVENINGS
Job Summary
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
- High School diploma or equivalent required.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.
Job Duties & Functions
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.
- Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.
- Handle requests for information, mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities and hours of operation.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Follow all Avantic Lodging Enterprises credit policies.
- Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly, efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.
- Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- Attend meetings as required by management.
- Perform any other duties as requested by management
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid
N = Not Anticipated: 0%
O = Occasionally: 1-33% (per shift)
F = Frequently: 34-66% (per shift)
C = Constantly: 67-100% (per shift)
Work Environment of Job
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Frequency: C
Associate is subject to outside environmental conditions: No effective protection from weather.
Frequency: N
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.
Frequency: N
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.
Frequency: N
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.
Frequency: N
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency: N
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.
Frequency: N
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
Frequency: N
Associate is required to function in narrow aisles or passageways.
Frequency: N
Associate is exposed to infectious diseases.
Frequency: N
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency : C
Physical Requirements of Job
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
Frequency: N
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
Frequency: N
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
Frequency: N
Kneeling: Bending legs at knee to come to rest on one or both knees.
Frequency: N
Crouching: Bending the body downward and forward by bending leg(s) and spine.
Frequency: N
Crawling: Moving about on hands and knees or hands and feet.
Frequency: N
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).
Frequency: N
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Frequency: C
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency: F
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Frequency: O
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
Frequency: O
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
Frequency: F
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency: F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.
Frequency: C
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.
Frequency: C
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Frequency: C
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: C
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency: O
Amount: up to 10lbs
General Notes
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Job Posted by ApplicantPro
-
Guest Services Agent
1 month ago
North Charleston, United States Naman Hotels Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest in the...
-
Guest Services Agent
2 months ago
North Little Rock, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: North Little Rock, AR, US Property Name: La Quinta by Wyndham North Little Rock - McCain Mall Req Id: 14870 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham North Little Rock - McCain Mall location in North Little Rock , Arkansas . **Job Summary** The Guest Service...
-
Guest Services Agent
1 month ago
North Myrtle Beach, United States SHROFF INVESTMENTS, INC Full timeFront Desk Agent / Guest Services - Prince Resort Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and...
-
Guest Services Agent
1 month ago
North Bend, United States CEDCO: The Mill Casino Hotel & RV Park Full timeLet's Be Friends! At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly...
-
Guest Services Agent
1 month ago
North Myrtle Beach, United States AVISTA RENTALS LLC Full timeAM/PM Guest Services Agent Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create...
-
Guest Services Agent
3 months ago
North Bend, United States CEDCO: The Mill Casino Hotel & RV Park Full timeJob DescriptionJob DescriptionLet's Be Friends!At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of...
-
Insurance and Financial Services Position
3 months ago
North Platte, United States Diana Phelps - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Guest Service Agent
4 weeks ago
North Myrtle Beach, United States North Beach Resort & Villas Full timeOverview: Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable...
-
Guest Service Agent
4 weeks ago
North Myrtle Beach, United States Brittain Resorts & Hotels Full timeOverview: Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable...
-
Resort Guest Services
2 months ago
North Platte, United States DISMAL RIVER CLUB Full timeJob DescriptionJob DescriptionThis job is located in Mullen NE, and will require a comute or relocation. Limited onsite housing is avaible.We are looking for energetic individuals to join our team. Dismal River Club can provide an incredible learning experience. At DRC our primary focus is member experience. Our mission statement is EXCEEDING MEMBERS...
-
Resort Guest Services
3 months ago
North Platte, United States DISMAL RIVER CLUB Full timeJob DescriptionJob DescriptionThis job is located in Mullen NE, and will require a comute or relocation. Limited onsite housing is avaible.We are looking for energetic individuals to join our team. Dismal River Club can provide an incredible learning experience. At DRC our primary focus is member experience. Our mission statement is EXCEEDING MEMBERS...
-
Night Audit/Front Desk Agent
1 month ago
North Platte, United States Holiday Inn Express Full timeAs a night audit/front desk agent, you will represent the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and...
-
North Platte, United States Wilkinson Companies Full timeDescription We are now hiring a Full Time Front Desk Agent at our Best Western Plus location in North Platte, Nebraska. This is a Night Audit position with overnight hours from 10 pm to 6 am. As a front desk agent, you will represent the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest...
-
North Platte, United States Wilkinson Companies Full timeDescription We are hiring a Full Time Front Desk Agent at our North Platte Inn & Suites location in North Platte. As a front desk agent, you will represent the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests,...
-
Passenger Service Agent, PHX
1 week ago
North Platte, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full timeJob DescriptionJob Description$18.00 Starting WagePassenger Service AgentGeneral Purpose of Job:This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below....
-
Receptionist - State Farm Agent Team Member
3 months ago
Platte City, United States Dan Demory - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Receptionist - State Farm Agent Team Member
3 months ago
Platte City, United States Dan Demory - State Farm Agent Full timePosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...
-
Customer Service Representative
2 months ago
North Ridgeville, United States Christina Estes - State Farm Agent Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...
-
Customer Service Representative
1 month ago
North Ridgeville, United States Jim Cahlik - State Farm Agent Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...
-
Customer Service Representative
4 weeks ago
North Brunswick, United States Vipul Verma - State Farm Agent Full timePosition Overview State Farm Insurance Agent located in North Brunswick, NJ is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Vipul Verma - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance....