HVAC Service Dispatcher

1 week ago


College Point, United States Infinity Contracting Services Corp Full time
Job DescriptionJob DescriptionSalary:

Title: HVAC Service Dispatcher  


Job Summary

Infinity Contracting Services, Corp. is actively seeking a highly motivated HVAC Service Dispatcher to join our team in College Point, NY.

The HVAC Service Dispatcher must maintain the Service Technicians’ daily and on-call schedules, dispatch technicians as service calls are completed, schedule return trips with customers when required parts are received, and maintain a customer database with current information. Clear and concise communication with department managers, employees, and customers, including keeping customers apprised as to the company schedule and requested lead-times, is imperative.  


Responsibilities and Duties

  • Take incoming customer calls.
  •  Schedule and coordinate all service calls as they are received.
  • Create a dispatch ticket for all service calls.
  • Dispatch Service Technicians, one call at a time.
  • Dispatch Service Technicians from home to first call.
  • Debrief Service Technicians after completion of each call.
  • Respond to all messages/emails left overnight.
  • Maintain the dispatch board/schedule.
  • Forecast workload for 2 – 3 days out
  • Contact customers with a “Parts Pending” status as parts are received for scheduling.
  • Follow up on all pending and recommended work with customers utilizing the pending work log.
  • Maintain the maintenance agreements, including scheduling, staging materials, database information, customer hard files, and renewals.
  • Help Service Manager with marketing issues as directed.
  • Order parts for special orders.
  • Forward list of parts used by technicians to the warehouse for truck restock.
  • Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, Birthday tickler file, etc.)
  • Type service contract proposals for new customers
  •  Maintain an on-call schedule, to include 1st on-call and standby technician
  • Maintain customer history files in a database
  • File service orders
  • Prepare paperwork for all manufacture warranty parts
  • Facilitate the return of warranty parts
  • Update service database from the service ticket
  • Maintain service invoice log
  • Compare service timecards and work orders to the service schedule.
  • Compare time cards to GPS Report
  • Check service time cards for accuracy
  • Pull checks and charge slips and compare to invoices.
  • Happy calls/customer surveys.
  • Calculate reporting information and enter it into a database.
  • Other duties as assigned

Qualifications and Skills

  • Advanced customer service skills.
  • Ability to multi-task
  • Organized
  • Geographical knowledge of service area or map reading skills
  • Knowledge of the HVAC industry is required
  • Computer skills
  • High school diploma or general education degree (GED)
  • Two years of HVAC related experience and/or training or equivalent combination of education and experience in customer service, dispatching, or project management  


  • Somers Point, United States McAllister The Service Company Full time

    Job DescriptionJob DescriptionWe are seeking an experienced HVAC Technician(3+ years field experience) to join our team. As an HVAC Technician, you will be responsible for installing, repairing, and maintaining heating, ventilation, air conditioning. You will work on a variety of projects in both residential and light commercial settings. The ideal candidate...


  • High Point, United States Eanes Heating Full time

    HVAC Installation CoordinatorEANES a Horizon Services company, voted by its employees as one of the best places to work, is growing again! We are seeking an Install Coordinator with at least one year of administrative experience to assist our HVAC Installation team in our High Point, NC office.To be successful in this role, you must be highly energetic,...


  • High Point, United States Eanes Heating and Air Conditioning Full time

    Job DescriptionJob DescriptionHVAC Installation CoordinatorEANES a Horizon Services company, voted by its employees as one of the best places to work, is growing again! We are seeking an Install Coordinator with at least one year of administrative experience to assist our HVAC Installation team in our High Point, NC office.To be successful in this role, you...


  • College Point, United States Infinity Contracting Services Corp Full time

    Job DescriptionJob DescriptionSalary: HVAC  Project CoordinatorJob DescriptionUnder the general direction of the Director of Service Department, the Project Coordinator is to  ensure the construction schedules, safety, quality standards, customer satisfaction, trade partners'  effectiveness, and maximum profitability are maintained throughout the...

  • Dispatcher

    1 week ago


    Crown Point, United States Altom Transport Full time

    Job DescriptionJob DescriptionAltom Transport, a leading tanker transportation company with a reputation for safety, reliability, and dedication, is seeking a full-time Dispatcher to join our vibrant team. We take pride in our commitment to excellence and are looking for a professional who embodies our core values of integrity, teamwork, and exceptional...

  • Dispatcher

    12 hours ago


    Crown Point, United States Altom Transport Full time

    Altom Transport, a leading tanker transportation company with a reputation for safety, reliability, and dedication, is seeking a full-time Dispatcher to join our vibrant team. We take pride in our commitment to excellence and are looking for a professional who embodies our core values of integrity, teamwork, and exceptional service.If you're a motivated...

  • HVAC Technician

    3 weeks ago


    High Point, United States AK Light Electric Corp. Full time

    Job DescriptionJob DescriptionJob Opportunity: HVAC Technician at AK Light Electric CorpAre you a skilled HVAC technician seeking an exciting opportunity to showcase your expertise? Your search ends here! Join the dynamic team at AK Light Electric Corp, a reputable company based in Brooklyn, NY, that has established successful partnerships with major...


  • State College, United States Fairmount Property Management Full time

    Job DescriptionJob DescriptionWe are looking for an HVAC Maintenance Technician to join our team! You will install, service, and repair heating and air conditioning systems.  As well help teams maintain buildings and grounds.Responsibilities:Install new heating, ventilation, and air conditioning systemsInspect and perform equipment repairs...

  • Dispatcher

    2 days ago


    Dana Point, United States Builders FirstSource Full time

    Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and...


  • High Point, United States Synerfac Technical Staffing Full time

    Job DescriptionJob DescriptionPosition: Refrigeration TechnicianLocation: Greensboro, NC Company: HVAC Service ProviderDescription: This is an exciting direct hire opportunity to work with an established company dedicated to growth, safety, and development. A Refrigeration Tech will travel locally to service and repair refrigeration systems. The ideal...


  • Central Point, United States Combined Transport, Inc. Full time

    Job DescriptionJob DescriptionHeavy Haul Sales & Dispatch ExpectationsCustomer Communication – Customers should be communicated with clearly and quickly in all dealings.All e-mails require an immediate reply to acknowledge receipt of the request. This could be as simple as “received, thanks” or “we will get to work on this” etc.24 hour calls will...

  • Dispatcher - Chemical and Petroleum Transportation

    Found in: Resume Library US A2 - 1 week ago


    Crown Point, Indiana, United States Altom Transport Full time

    Altom Transport, a leading tanker transportation company with a reputation for safety, reliability, and dedication, is seeking a full-time Dispatcher to join our vibrant team. We take pride in our commitment to excellence and are looking for a professional who embodies our core values of integrity, teamwork, and exceptional service. If you’re a motivated...


  • High Point, United States CareerBuilder Full time

    Job Description Job Description Medical - Dental - Vision - 401K w/Match - Paid Holidays - Paid Time Off As a Project Manager in Manufacturing, you'll be a key player overseeing Off Site Constructed (OSC) Mechanical Equipment projects. This role involves managing diverse facilities, including Central Utility plants, Mechanical equipment rooms, modular data...


  • High Point, United States Kodiak Labor Solutions Full time

    Job DescriptionJob DescriptionMedical - Dental - Vision - 401K w/Match - Paid Holidays - Paid Time OffAs a Project Manager in Manufacturing, you'll be a key player overseeing Off Site Constructed (OSC) Mechanical Equipment projects. This role involves managing diverse facilities, including Central Utility plants, Mechanical equipment rooms, modular data...

  • Maintenance Worker

    Found in: Talent US 2 C2 - 1 week ago


    Wolf Point, United States Indian Health Service Full time

    Summary The position of Maintenance Worker Helper is located in the Branch of Facilities Management Services within the Hospitals or Health Centers in Montana with the Billings Area Indian Health Service. The position reports to the Maintenance Worker Supervisor or Facilities Manager or Facilities Engineer or designee. Duties Operate and...


  • Crown Point, United States Lake County Emergency Communications Full time

    **POSITION TITLE**: Public Safety Dispatcher ***: Responsible for providing the citizens and public safety agencies of Lake County Indiana with the highest quality of service by ensuring safe and efficient screening and processing of emergency and non-emergency calls for service. Incumbent serves as Telecommunicator for Lake County Emergency Communications...


  • South Point, United States Stericycle Full time

    The Medical Waste Route Driver is responsible for servicing assigned accounts in the most professional way, ensuring that customers needs are met on a continual basis for various waste pickup and supply delivery. This role will always provide the hi Driver, Transportation Supervisor, Transportation Manager, Dispatcher, Customer Service, Waste, Manufacturing

  • Sales Center Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    College Station, United States Gemaire Distributors Full time

    The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The ultimate goal of this role is to successfully manage the daily operations of all facets of the Sales Center.Essential Duties/Accountabilities: Represent GEMAIRE as...

  • Apartment Maintenance Technician

    Found in: Talent US C2 - 1 week ago


    College Park, United States Campus Apartments Full time

    Overview Experienced Apartment Maintenance Technician wanted! The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term. If you’re...

  • Dsp Delivery Driver

    1 week ago


    College Station, United States CBF Trucking LLC Full time

    filling position quick '''Job Summary: ''' We are seeking a reliable helpers to join our team and assist a driver. As a helper, you will be responsible for transporting appliances to various locations and some installs. role that requires heavy lifting at times. If you enjoy being on the road and would not mind assisting a driver, we encourage you to...